Question #5: Best deals? Time for Crazy to ---- or get off the pot!

[Mister Pinky]

Noted.

Now, I am the product of a public school education, so I realize this may be a very basic question, but bear with me. Please illustrate for me and possibly some other products of public school education where, in @TXRaptor previous post, quoted above for the sake of convenience, did he state you worked at a dealership?

My meager understanding of the English language only permits me to see the phrase 'arguments for your lame dealership defense’.




Excellent. I’m always looking to learn. Please set up and host a zoom session enlightening those of us who went to public school on the finer points of understanding the English language, reading comprehension and netiquette.

That’s actually a fair point, and a prime example of why I shouldn’t post when I first get up. I have no problem admitting when I’m wrong.

 

[smurfslayer]

 

[TXRaptor]

No, it’s just getting old constantly restating the same thing I’ve said multiple times in the same thread because you lack the ability to read and comprehend. And now you’re complaining about personal attacks? Wow.

Let’s try this again and I’ll make it easy since it seems you’re struggling.

I. DO. NOT. WORK. AT. A. DEALERSHIP. NOR. AN. ADVISORY. GROUP.

Read it slowly, report back if you’re having a problem, and if need be, we can break it down as a class.

I will try to type very slowly for you since I only have an elementary education from a public school in Toledo. Please reread ALL of my posts and look for the place where I say I think you work for a dealership... I will wait...

That’s actually a fair point, and a prime example of why I shouldn’t post when I first get up. I have no problem admitting when I’m wrong.

Oh, I see when another adult speaks up in my defense you admit you are wrong. That is so big of you.

Now, you never asked why I cared so much about your whining. Did you ever consider that I might have been affected by a similar policy where I used to work? Nope, that thought never crossed your Ivy League mind. You mean there might be another person on this forum of Raptor Knucklehead Red Necks who has more knowledge than the smartest guy in the room? Say it ain't, so!

Well, thanks to your "must have the last word syndrome", I am going to take time out of my Fathers Day to tell you how real men solve the "Survey Forced Upon Us" problem. Real men take Executive Management requirements head on and assign hardworking people the task of contacting every single person getting the surveys BEFORE they receive them. (Not just a text or email with no reply, I mean really talking to them) These common everyday folk asked our customers if there was ANY problems in their recent experience with our company and they were given the power to SOLVE the problem BEFORE they received the survey. If that meant escalating to the VP, SVP or GM, there was nothing they could not do or ask when making a customer happy. We would NEVER expect our customers who had real problems to "call the GM or owner" directly. This idea is a naive way to solve the problem and will cost real hardworking people, real money.

Surveys bonus payments are NOT used to make every person do a perfect job everyday, especially when most of them never interact with customers. People have bad days, mechanical things break and stuff happens. Surveys payments ARE designed to make Dealerships care enough about customer service that they will take it upon themselves to contact every single customer after the sale to make sure they were satisfied. Most issues can be solved quite simply and for very little money.

In 15 years of bonus payments based on surveys, my team missed our customer service payout only once. (you cannot please some folks no matter what you do) Are survey-based bonuses BS? Absolutely! However, it is 100% in the dealerships control to minimize the impact on their hardworking employees. If they choose not to do what is required of them as a Ford franchise, I blame them, not the Old Farts of the world.

 

[911 Crazy]

I will try to type very slowly for you since I only have an elementary education from a public school in Toledo. Please reread ALL of my posts and look for the place where I say I think you work for a dealership... I will wait...



Oh, I see when another adult speaks up in my defense you admit you are wrong. That is so big of you.

Now, you never asked why I cared so much about your whining. Did you ever consider that I might have been affected by a similar policy where I used to work? Nope, that thought never crossed your Ivy League mind. You mean there might be another person on this forum of Raptor Knucklehead Red Necks who has more knowledge than the smartest guy in the room? Say it ain't, so!

Well, thanks to your "must have the last word syndrome", I am going to take time out of my Fathers Day to tell you how real men solve the "Survey Forced Upon Us" problem. Real men take Executive Management requirements head on and assign hardworking people the task of contacting every single person getting the surveys BEFORE they receive them. (Not just a text or email with no reply, I mean really talking to them) These common everyday folk asked our customers if there was ANY problems in their recent experience with our company and they were given the power to SOLVE the problem BEFORE they received the survey. If that meant escalating to the VP, SVP or GM, there was nothing they could not do or ask when making a customer happy. We would NEVER expect our customers who had real problems to "call the GM or owner" directly. This idea is a naive way to solve the problem and will cost real hardworking people, real money.

Surveys bonus payments are NOT used to make every person do a perfect job everyday, especially when most of them never interact with customers. People have bad days, mechanical things break and stuff happens. Surveys payments ARE designed to make Dealerships care enough about customer service that they will take it upon themselves to contact every single customer after the sale to make sure they were satisfied. Most issues can be solved quite simply and for very little money.

In 15 years of bonus payments based on surveys, my team missed our customer service payout only once. (you cannot please some folks no matter what you do) Are survey-based bonuses BS? Absolutely! However, it is 100% in the dealerships control to minimize the impact on their hardworking employees. If they choose not to do what is required of them as a Ford franchise, I blame them, not the Old Farts of the world.

So what I got out of all that? Tony Packos hot dogs baby!

 

[Oldfart]

I will try to type very slowly for you since I only have an elementary education from a public school in Toledo. Please reread ALL of my posts and look for the place where I say I think you work for a dealership... I will wait...



Oh, I see when another adult speaks up in my defense you admit you are wrong. That is so big of you.

Now, you never asked why I cared so much about your whining. Did you ever consider that I might have been affected by a similar policy where I used to work? Nope, that thought never crossed your Ivy League mind. You mean there might be another person on this forum of Raptor Knucklehead Red Necks who has more knowledge than the smartest guy in the room? Say it ain't, so!

Well, thanks to your "must have the last word syndrome", I am going to take time out of my Fathers Day to tell you how real men solve the "Survey Forced Upon Us" problem. Real men take Executive Management requirements head on and assign hardworking people the task of contacting every single person getting the surveys BEFORE they receive them. (Not just a text or email with no reply, I mean really talking to them) These common everyday folk asked our customers if there was ANY problems in their recent experience with our company and they were given the power to SOLVE the problem BEFORE they received the survey. If that meant escalating to the VP, SVP or GM, there was nothing they could not do or ask when making a customer happy. We would NEVER expect our customers who had real problems to "call the GM or owner" directly. This idea is a naive way to solve the problem and will cost real hardworking people, real money.

Surveys bonus payments are NOT used to make every person do a perfect job everyday, especially when most of them never interact with customers. People have bad days, mechanical things break and stuff happens. Surveys payments ARE designed to make Dealerships care enough about customer service that they will take it upon themselves to contact every single customer after the sale to make sure they were satisfied. Most issues can be solved quite simply and for very little money.

In 15 years of bonus payments based on surveys, my team missed our customer service payout only once. (you cannot please some folks no matter what you do) Are survey-based bonuses BS? Absolutely! However, it is 100% in the dealerships control to minimize the impact on their hardworking employees. If they choose not to do what is required of them as a Ford franchise, I blame them, not the Old Farts of the world.

Very well stated, but very rude of you to think anybody but Mr. Pinky has any knowledge about anything. After all, there is only one, "Mr. Pinky", and he cannot be questioned!

To Mr. Pinky, the man who knows it all, what planet are you from that you think calling me a "Boomer" is going to bother me? That's one of the dumber things I've seen in a while. That's like saying to a guy whose user name is Manuel Lopez, "Hey, I bet you're a Latino!!". Kind of comes under the heading of "No Shit". Were you always such a condescending ******, or did you learn that in your fraternity at your Ivy League school? It's interesting how you think anybody cares WHAT you do. It reminds me of that game, "Guess what type of jackwad I am". Never heard of that? You know why? Because nobody cared!!

 

[Mister Pinky]

Very well stated, but very rude of you to think anybody but Mr. Pinky has any knowledge about anything. After all, there is only one, "Mr. Pinky", and he cannot be questioned!

To Mr. Pinky, the man who knows it all, what planet are you from that you think calling me a "Boomer" is going to bother me? That's one of the dumber things I've seen in a while. That's like saying to a guy whose user name is Manuel Lopez, "Hey, I bet you're a Latino!!". Kind of comes under the heading of "No Shit". Were you always such a condescending ******, or did you learn that in your fraternity at your Ivy League school? It's interesting how you think anybody cares WHAT you do. It reminds me of that game, "Guess what type of jackwad I am". Never heard of that? You know why? Because nobody cared!!

You should go back and reread what you typed before calling anyone’s insults dumb. Really, they were elementary school level pathetic. And I never told you to care what I did, I simply said I was coming from a place where I could provide an expert opinion. You’re the one who got his ******* and a twist. And for someone who continually complained about how this thread and told me to leave, you sure can’t stay away from it, can you?

 

[911 Crazy]

You should go back and reread what you typed before calling anyone’s insults dumb. Really, they were elementary school level pathetic. And I never told you to care what I did, I simply said I was coming from a place where I could provide an expert opinion. You’re the one who got his ******* and a twist. And for someone who continually complained about how this thread and told me to leave, you sure can’t stay away from it, can you?

Dude, you really need to let this go. You've just joined and you haven't made many/any friends. This is a nice community that has tons of information and some good (and mostly deserved) ribbing from time to time. But this is way beyond. Take this as some friendly advice. Cheers

 

[Mister Pinky]

Oh, I see when another adult speaks up in my defense you admit you are wrong. That is so big of you.

A. I’ll admit I was wrong to you too. I have no problem with it. I just got up and thought I read something different than what there was. Sorry bud.

Now, you never asked why I cared so much about your whining.

B. Because I don’t care?

Did you ever consider that I might have been affected by a similar policy where I used to work? Nope, that thought never crossed your Ivy League mind. You mean there might be another person on this forum of Raptor Knucklehead Red Necks who has more knowledge than the smartest guy in the room? Say it ain't, so!

Well, thanks to your "must have the last word syndrome", I am going to take time out of my Fathers Day to tell you how real men solve the "Survey Forced Upon Us" problem. Real men take Executive Management requirements head on and assign hardworking people the task of contacting every single person getting the surveys BEFORE they receive them. (Not just a text or email with no reply, I mean really talking to them) These common everyday folk asked our customers if there was ANY problems in their recent experience with our company and they were given the power to SOLVE the problem BEFORE they received the survey. If that meant escalating to the VP, SVP or GM, there was nothing they could not do or ask when making a customer happy. We would NEVER expect our customers who had real problems to "call the GM or owner" directly. This idea is a naive way to solve the problem and will cost real hardworking people, real money.

C. Without sarcasm, good for you. That’s a fantastic idea. However, that solution may or may not be feasible for every dealership.

Surveys bonus payments are NOT used to make every person do a perfect job everyday, especially when most of them never interact with customers. People have bad days, mechanical things break and stuff happens. Surveys payments ARE designed to make Dealerships care enough about customer service that they will take it upon themselves to contact every single customer after the sale to make sure they were satisfied. Most issues can be solved quite simply and for very little money.

In 15 years of bonus payments based on surveys, my team missed our customer service payout only once. (you cannot please some folks no matter what you do) Are survey-based bonuses BS? Absolutely! However, it is 100% in the dealerships control to minimize the impact on their hardworking employees. If they choose not to do what is required of them as a Ford franchise, I blame them, not the Old Farts of the world.

D. Again, you won’t find much argument here from me. I agree with you although I’ll go back to my prior point on it not always being feasible for whatever reason.

But maybe it’s just me as a person or a businessman, but if a dealership does me a tremendous favor like they did Old Fart, I don’t proceed to turn around and stick it in their ass unless I absolutely last resort have to. And something tells me there’s a lot more to that story based on what I saw here, but to put a conclusion on this, we won’t go there.

I think we’ve all made our thoughts known in this thread.

 

[911 Crazy]

You were doing so good until the end. Then you had to go and step in it! Some never learn.

 

[Mister Pinky]

You were doing so good until the end. Then you had to go and step in it! Some never learn.

Shhh. It’ll be okay if somebody’s feelings are hurt or ******* are in a bunch. It’s a new day, go make two or three new threads. You’re slacking today.