Last week.
Good deal. Then yeah, you need to trace the power and ground to both the dsp and NavTV. Power the navtv like it states in the instruction manual and also power the dsp off that same power source.
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Last week.
I am pretty sure the remotes are run from the NAVTV. I don't think the DM is powered off the same line as the NAVTV though. I will have to check all this. One other thing I was concerned about was whether they used a relay for the remote turn on, or wired straight into the amps from the remote turn on.I think part of the issue is the way the NavTV is powered. While you had alternator whine, I doubt the shop tried to also check the power source of the dsp. Navtv specifically states in the installation instructions what power and ground wire to tap into. Also, the AudioControl dsp should ideally be hooked up to the same power source as the NavTV unit. It does not pull hardly any amperage and the power wiring from the b&o harness is more than capable of handling both loads.
Lastly, you need to make sure that the remote wire from the NavTV unit is being used for the dsp and amp. If these units are using different remote sources, that could cause interference and potential loss of audio.
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---------- Post added at 09:53 AM ---------- Previous post was at 09:49 AM ----------
How long ago did you do the install? Because there was updates released within the last 15-20 days or so.
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I am pretty sure the remotes are run from the NAVTV. I don't think the DM is powered off the same line as the NAVTV though. I will have to check all this. One other thing I was concerned about was whether they used a relay for the remote turn on, or wired straight into the amps from the remote turn on.
The NAVTV turns on the DM and the DM turns on the two amps.
I'm just going to throw this out there, I'm as bad as you are apparently troubleshooting for others. I like to keep things within my control.
BUT... You paid a shop to do it, go take it to them and ask them to figure it out. You probably paid them good money to do the install, now is when they earn their keep. It isn't worth you stressing and troubleshooting it for them. Just my 2 cents!