Owner.Ford.Com service history

[Rubes]

does anyone use the https://owner.ford.com/ site to log/track their service history?
I've been using it ever since I got my 2014. used it about two weeks ago, all fine. Went in today to add a new service event...all the history is gone. 90k miles of history lost??
when I log in it shows me my vehicle associated with the acccount. but when I try to add an event, it says I must add a vehicle...WTF???
I typically keep track in a paper notebook, but didnt want to have to enter info in two locations.

 

[pat247]

Well that's a bummer, I'm old school, paper and pencil.

 

[Rubes]

yep...that'll teach me to try something new.
us old guys should stick to the old tried and tru...but then again i wouldn't be driving a newer Raptor if I kept myself stuck in the old ways...hahaha

 

[JohnC12]

I keep my maintenance records in the same spot on owner.ford.com. I just checked and all my stuff is still there.

I went in a few months back and found that they had updated their page and had to access the maintenance log a different way. Try this...

Log into the site
Click Service --> Service History
Scroll down to Service History area

Do you see your stuff?

 

[Rubes]

nope...I do get a continuously spinning circle though, but no info. Disabled all my add blockers, VPN, etc...still the same.
And I just used it about two weeks ago to add an oil change and had no issues.

 

[JohnC12]

Hmm... that's really odd. Where your spinning circle is where my history shows up. Maybe try clearing your cache or trying a different browser.

I will say that Fords web sites aren't the best.

View attachment 142808

 

[Rubes]

yep...thats what I used to get.
tried clearing Cache and using a different browser...still the same.
but when I use a different computer and log in with the same credentials, it tells me I have to add a vehicle, then I click add, and it shows me my current vehicle. But still no service history. Oh well.
you ant kidding about the ford sites...they are almost unusable in my opinion, but I am an old guy now so must just be me.
Thanx for the effort though.

 

[JohnC12]

You're welcome... sorry I couldn't be more help. Who knows... check back tomorrow.... maybe it'll be there.

P.S. - the Ford site has nothing do with with age... it's horrible! LOL

 

[Rubes]

Well...after a couple of months...everything is back to normal. Just kept checking every couple weeks. All my history is now back.
I didnt change a thing.
funny though...before only the service I entered showed up...I just assumed previous owner never updated it...now all the history of before I owned it is there too.

 

[10SpdsOfFury]

FordPass had all my service history for my 15 and 17 automatically in the app but when I got my 19 it isn’t in there at all.