Lol my wife had a nearly an 80k XC90 until recently. Getting a loaner turned out to be a song and a dance to arrange. Yes except for the first visit for service we always asked ahead for a loaner. But either they weren’t available or did you buy the car from this dealership yada yada yada. It got better as the advisor knew us a little better and what we expected. But goes to show it’s something of a dealer to dealer thing to some extent. Still I never found Volvo great to work with and deal with except for the time we purchased this car. Needless to say my wife loved the car itself.
Now she has a Lincoln and it does come with all the white glove service. Problem now is, it’s a first year model (Aviator) and it came with bugs, free of charge. Yeah like some bad code. Some have been addressed.
Seems like Ford dealers vary greatly, but my now set expectations of them won’t be able to change to soon. So I know what I’m dealing with. I just go prepared.
Thanks for listing that Ford Loaner agreement
@FordTechOne I will keep it future handy if the need arises.