My truck in shop and dealer isn't giving me loaner. Options?

[Lags]

Lags, what part of socal are you in? I have been working at a school district for 23 years and used to teach elementary grades and special ed.

i am a 6th grade teacher in Corona Del Mar. I work for Newport-Mesa. 2 years ago I taught at the same elementary school I attended 30+years ago. I am a born and raised Costa Mesa kid!! Hah! This is the best job ever. My wife has taught Special Ed. For 16 years in the Garden Grove School District.

 

[TXRaptor]

When we get my wife's 2005, 165k mile Lexus serviced at the Lexus dealer, they put her in a 2019+ Lexus loaner every time, whether it's for 2 days or 4 hours.

They do the same thing for wife’s Cadillac. (She has no where near 165K miles...) Lately, she has to call ahead of time to confirm, but they always have a new car waiting. They put her in a brand new model of the car she is driving or similar, hoping she will like it and upgrade to the latest version. It has worked so far, as she is now on her fourth Cadillac over 10 years.

We still shop around for other cars, but in the end, she likes the way she is treated by Cadillac service so she will keep buying their (most of the time, inferior) cars. If Ford dealers were smart, they would take the same tact with Ford Performance buyers, like they used to do with SVT vehicles.

 

[Mike O]

i am a 6th grade teacher in Corona Del Mar. I work for Newport-Mesa. 2 years ago I taught at the same elementary school I attended 30+years ago. I am a born and raised Costa Mesa kid!! Hah! This is the best job ever. My wife has taught Special Ed. For 16 years in the Garden Grove School District.

 

[Mike O]

I know those places well! I was a principal for four years at West Orange Elementary in Orange Unified before moving back to San Diego. My wife is a Speech and Language Pathologist for an elementary school.

If you ever want to do a baja run, let me know. I go about 20 times per year. I have a place about 3 hours south of the boarder on the beach and minutes from a section of the Baja 1000/500/400. If you are interested you can cruise during one of the races and get a front row view. The trophy trucks are badass and LOUD!

If anyone else in Socal is interested, let me know.

 

[Mike O]

Sorry for getting off topic on this thread...

 

[GordoJay]

View attachment 147933 ... I was a principal for four years at West Orange Elementary in Orange Unified...

I'm helping to go off topic in my own thread but I can't resist. I was a student at West Orange Elementary for four years from 1964/65 through 1968/69 ... small world.

 

[GordoJay]

The saga continues. I finally got a loaner this morning. I turned the Flex in and got an Ecosport, apparently Ford's answer to the Smartcar. At least it's wheels. Driving it is tiring as the steering linkage seems to be made from rubber bands and it wanders. It takes constant attention to keep it between the lines on the freeway. It's nearly new, with 3400 miles on it. Anyway, I won't have it for long. The SA, Mark, called me in a bit of a panic around lunchtime and wanted me to bring it back on Monday to trade for another loaner. I can guess what happened. He got the invoice from Enterprise for the Flex and saw that I had put 500 miles on it during the week I had it. Then he thought about the 5500 mile clock on my two-month old Raptor and did a little math. Apparently if the loaner goes over 4000 miles, bad things happen, money-wise. Hence the panic. He made me promise to keep it under 4000. Easy peasy, we stay home weekends and go out and about on weekdays. So we'll see what they give me on Monday. Supposedly they're pulling a new car off the lot. If it's an F-150 the volume of my whining will decrease. Fingers crossed.

I quizzed the SA about my part, because the guy from Ford Customer Service had volunteered to help expedite it. He threw the guy under the bus. So I called Ford. Turns out that Mark has been avoiding the customer service rep and deleting his emails. Today he got Mark on the line, sent the email, and told him he'd wait for positive confirmation. Mark put him on hold for five minutes hoping he'd go away. He didn't. He then told Mark that if Mark didn't respond by this afternoon that he'd go over Mark's head to the GM. What's really messed up is that Mark is their star SA. I was wandering around snooping while Mark photocopied my DL and insurance card, and he's been SA of the year pretty much every year. Anyway, the man from Ford promised to call me next Friday to let me know about my part. I sure hope it shows up before then. I'm really missing my Raptor. Two weeks on Monday. On the bright side, Ford extended my warranty to 75,000 miles/8 years as a gesture of goodwill. I appreciate that. It's classy. Now I'm hoping I get my truck back before that warranty expires ... I'll keep you all posted as the story unfolds.

 

[CoronaRaptor]

What a fu-k around job you're dealing with.

 

[Smokey]

sounds like a massive CF all the way around.

I had to take my 19 in Saturday thanks to the entire instrument cluster going out. I ended up at a dealership I've never been to and with zero fuss, they put me in a 2020 demo / loaner SUV.

similar experience at the place I bought it from when the rear end needed warranty work.

good luck getting everything straightened out man.

.

 

[GordoJay]

Well, I got the new loaner and I'm channeling The Who. Meet the new POS. Same as the old POS. Only 900 miles on this one. Ecosport. Gag. I'd rather have a Prius. A pink one. I had the SA look to see when the part would be in and he said it's supposed to ship on August 11. If that's right, and it's a huge if since all this guy does is lie to me, I'll be without my truck for five weeks plus. Most of the damn summer when I want to be out hiking and camping. To say I'm hugely disappointed is an understatement. Just in time manufacturing is biting Ford on the ass. Too bad it got a chunk of my ass too. If I lemon law it, I figure to lose $10,000 and there's nothing other than a Raptor that I even want. And I'd have to wait until August 12, at which point the end is in sight. I'm feeling totally screwed and depressed. I wish I'd ignored the drip and just driven it until the transfer case exploded, or until winter, whichever happened first. I'll bet it's quicker to get a whole transfer case rather than part of one.