Welcome to FRF
Pictures. Or you really have a prius.
2017 trucks were the first model year of the 2nd gen Raptors and the 10 speed transmission programming by Ford has been panned by many a FRF user. I believe there were 2 TSB or service memos for transmission shifting. I know there was at least 1. I did not have “harsh” shifting, I had a lazy truck that wouldn’t downshift out of overdrive gears 8-10. If I floored it in any OD gear, the truck would not downshift, it would just pour on boost to accelerate very, very, very slowly.
You have to tell the stealership that you have rough, unpredictable or harsh shifts and ask them to upload the latest TCM programming. Don’t leave out the part about the shifting or they will just hook up the s/w unit to the truck and report back it’s most current.