MAMiller44
Full Access Member
PSA: I would advise anyone considering buying Mishimoto's catch can stays the hell away.
First off, their Gen 2 dual catch can clearly isn't designed properly. Just check out this thread of countless FRF members having issues. There's enough light reading in there to see the constant problems some folks have had.
The real problem though? One of the worst customer service teams I've ever dealt with. I ordered the dual catch can on June 15. Of course they let you place the order even though it's back ordered and the website says in stock. Fast forward to July 22 after a whole lot of ****** communication on their end and they can't figure out how to properly charge a card. They say the card is "declined" but it never even gets to Chase, and all of the info was properly provided. Having the hardest time trying to get email responses or anyone intelligible on the phone, I just re-place the order on August 05.
Of course it's back-ordered again...or was it ever back in stock? Who knows. In case my reply of ""Sure I’ll just continue to wait on back order again so you guys can screw up charging my card again and not ship what I paid for. ******* great communication you guys have going on." wasn't blunt enough, I called the next day to confirm cancellation. Thought it was over at this point, but nope.
On August 18, they charge my card and ship the catch can anyways. A whole lot of back and forth (more unanswered emails and incoherent staff on the phone), they expect me to pay a 12% restocking fee. Good thing for Chase/Visa because I'm just going to dispute the charge and reject the UPS delivery tomorrow.
But yea, fair warning. The catch can's throw codes and Mishimoto can't figure out how to fix it, they have shit communication, and dumb staff. Proceed at your own risk.
First off, their Gen 2 dual catch can clearly isn't designed properly. Just check out this thread of countless FRF members having issues. There's enough light reading in there to see the constant problems some folks have had.
The real problem though? One of the worst customer service teams I've ever dealt with. I ordered the dual catch can on June 15. Of course they let you place the order even though it's back ordered and the website says in stock. Fast forward to July 22 after a whole lot of ****** communication on their end and they can't figure out how to properly charge a card. They say the card is "declined" but it never even gets to Chase, and all of the info was properly provided. Having the hardest time trying to get email responses or anyone intelligible on the phone, I just re-place the order on August 05.
Of course it's back-ordered again...or was it ever back in stock? Who knows. In case my reply of ""Sure I’ll just continue to wait on back order again so you guys can screw up charging my card again and not ship what I paid for. ******* great communication you guys have going on." wasn't blunt enough, I called the next day to confirm cancellation. Thought it was over at this point, but nope.
On August 18, they charge my card and ship the catch can anyways. A whole lot of back and forth (more unanswered emails and incoherent staff on the phone), they expect me to pay a 12% restocking fee. Good thing for Chase/Visa because I'm just going to dispute the charge and reject the UPS delivery tomorrow.
But yea, fair warning. The catch can's throw codes and Mishimoto can't figure out how to fix it, they have shit communication, and dumb staff. Proceed at your own risk.
