Love the raptor but hate ford dealers

[Socalbeachbum]

Sooo I just traded my 2010 M3 for a 2011 ebony black screw (build date 8/31/11). Love it so far minus a rattle I hear coming from underneath the car and the already cracking leather seats.

Few questions..
So..I took the car to HB ford to have them look into the rattle I was hearing. I hear it when im just driving down the road..any minimal bump in the road causes a shuddering feeling that makes a faint noise and a slight vibration in the floor. Its not the shock noise that is described, I hear that loud noise going over speed bumps, and I can deal with that.

Service guy acknowledged the noise, and a few hours I get a call and get read that "get out of jail free card" about the shocks making noise blah blah. I tell them its not the shocks. They tell me literally to deal with it and come get my car.

I call ford file a claim and ford tells me to have a field service tech come out and to request that HB ford do it. I call HB ford back and they tell me they wont do that for me, and tell me that Raptors just make noise and to deal with the rattle. I call back Ford they open a case and refer me to SVT. I call SVT and SVT says noise doesn't seem normal, so they tell me to call HB ford and to speak with the dealer principal, so I do. Dealer principal tells me to go back to dealer I bought the car from which is an hour away!

What does a guy have to do to get his car looked at...

Minus being treated like crap, I love the raptor! It will be my last Ford though.

 

[Socalbeachbum]

let me start off by saying I accidently posted this in the 2011 forum, so if a mod can delete that. Sorry I am new.

Sooo I just traded my 2010 M3 for a 2011 ebony black screw (build date 8/31/11). Love it so far minus a rattle I hear coming from underneath the car and the already cracking leather seats.

Few questions..
So..I took the car to HB ford to have them look into the rattle I was hearing. I hear it when im just driving down the road..any minimal bump in the road causes a shuddering feeling that makes a faint noise and a slight vibration in the floor. Its not the shock noise that is described, I hear that loud noise going over speed bumps, and I can deal with that.

Service guy acknowledged the noise, and a few hours I get a call and get read that "get out of jail free card" about the shocks making noise blah blah. I tell them its not the shocks. They tell me literally to deal with it and come get my car.

I call ford file a claim and ford tells me to have a field service tech come out and to request that HB ford do it. I call HB ford back and they tell me they wont do that for me, and tell me that Raptors just make noise and to deal with the rattle. I call back Ford they open a case and refer me to SVT. I call SVT and SVT says noise doesn't seem normal, so they tell me to call HB ford and to speak with the dealer principal, so I do. Dealer principal tells me to go back to dealer I bought the car from which is an hour away!

What does a guy have to do to get his car looked at...

Minus being treated like crap, I love the raptor! It will be my last Ford though.

 

[Hockster]

Once you get that SW cat back straight through exhaust the rattle will not be heard anymore...

 

[Socalbeachbum]

Thats what I was hoping

 

[bstoner59]

Go to another dealer. I've never had a problem with warranty stuff even on the Raptor. Ford sounds like they are trying to take care of you but the dealer is a DB.

 

[Maxx2893]

Go to another dealer. I've never had a problem with warranty stuff even on the Raptor. Ford sounds like they are trying to take care of you but the dealer is a DB.

Agreed. Remember dealers are privately owned and some are good while others aren't.

 

[Big Green Machine]

Sooo I just traded my 2010 M3 for a 2011 ebony black screw (build date 8/31/11). Love it so far minus a rattle I hear coming from underneath the car and the already cracking leather seats.

Few questions..
So..I took the car to HB ford to have them look into the rattle I was hearing. I hear it when im just driving down the road..any minimal bump in the road causes a shuddering feeling that makes a faint noise and a slight vibration in the floor. Its not the shock noise that is described, I hear that loud noise going over speed bumps, and I can deal with that.

Service guy acknowledged the noise, and a few hours I get a call and get read that "get out of jail free card" about the shocks making noise blah blah. I tell them its not the shocks. They tell me literally to deal with it and come get my car.

I call ford file a claim and ford tells me to have a field service tech come out and to request that HB ford do it. I call HB ford back and they tell me they wont do that for me, and tell me that Raptors just make noise and to deal with the rattle. I call back Ford they open a case and refer me to SVT. I call SVT and SVT says noise doesn't seem normal, so they tell me to call HB ford and to speak with the dealer principal, so I do. Dealer principal tells me to go back to dealer I bought the car from which is an hour away!

What does a guy have to do to get his car looked at...

Minus being treated like crap, I love the raptor! It will be my last Ford though.

It shouldn't be your last Ford... it should be the last time you deal with HB. I have driven long and far to avoid ****** dealers. F them.

I have always had great success writing letters to Dealership owners, Regional Managers, CEOs, etc.. Write one letter and CC: everyone so they all realize who got copies of your letter. To further instill a sense of how serious you are, have it sent registered mail.

Don't blame the brand for a ****** dealer.. amazingly there are still a lot of them out there.. of ALL brands. Some of the A-holes even spread their craptastic service by owning dealers across multiple brands further infecting the world.

 

[whtrapta]

I have bad luck with dealerships too. I have the clunk that I couldn't get fixed by one dealership. I called and filed a claim. Go back and forth with them for over a week. My part number on the current axle doesn't match the clunk ones but it still does it. They tell me to go to a different dealership. I do. They drive it and found if you go and brake hard to a stop, then go the sound is more apparent. Then they say its the rear suspension making the sound. WTF. They said if it gets worse to bring it back. I still need to.

 

[HoustonRider]

idk, coming from the MB side of the world, I have to tell you, Ford service sucks. They ONLY way they can get good surveys is they have the "buy" it from you (tank of gas, discount on services, etc.)

I took my CLS550 in for an oil change and they told me it needed something on the rack and pinion. Left it overnight. They replaced the whole rack/pinion, did the oil change, washed the car and I didn't even get charged for the oil change.

Its not because the car is $spendy$, cause I've had lesser MB's in there as well.

Every time I go to the Ford dealer, you have to be on your guard, be ready to site warranty clauses, show them receipts, etc. And after 8 hours in the service bay some guy walks in and says "we didn't have a chance to look at it today".

 

[BORG]

My dealer has been nothing but good to me, but then again, your mileage may vary. Try another dealer who is willing to go the extra mile to accomodate you.