Thanks for chiming in and the info. I had a feeling it personal preference as far as their software went. I agree 1000% on their shit support and service.
I bought the unit and received it a couple days before mine went in for the oil pan reseal and trans firmware update. Once I got the truck back the SCT unit said unsupported. I spend a week back and forth with SCT support getting them the info they needed and then nothing. No updates, info, release timeframe nothing. I finally got a response that they pushed the fix, but I later found it was only for custom tunes. Which I didn't have at the time, I just wanted to see how good/bad the canned tunes were. I finally decided to just get the custom tunes and went in circles trying to get one, Truck is my DD so I was just looking for a little more out of it. Not a full on custom built tune.
I come from a standalone ECU tuning platform on Haltech, AEM, Megasquirt along with direct EPROM tuning. So I'm completely aware of how a platforms end user software and their support and make or break their product. If I was going full race/off road spec then I could see the appeal of Cobb. For me and probably many others, I'll flash the tune, monitor it for a week and then the tuner will go in the glovebox probably never to be seen again. It served it purpose.
From what I saw on your site it looks as though you only deal in tunes sold preloaded with the device themselves. I only found that single product and no independent email tunes. Honestly with the issues I had with 5star and their communication I won't be dealing with them in the future.
I did speak with a friend that has a high hp Ecoboost Flex that he drags/shows and found Gearhead was the ones doing all his tunes. So I conversated with them this morning on Facebook. At lunch time I placed an order and had the tunes with everything I needed before my work day was even complete. So the guys at Gearhead get massive props for their communication and turnaround time. Flashed the performance tune to the truck and went for a drive. Unfortunately since I'm in North Carolina and we have this idiotic gas crisis cause people are morons, I have a tank of 87 in the truck right now as it's all I could get. Even so the truck was so much more responsive, shifts were nice and smooth, I could feel the power coming on so much sooner now. Really looking forward to getting some 93 in the tank to see what she will do then.
Guess I could use that fuel drain gimmick thing now to dump this 87 out!