Fox shipped me a blown shock to start with, no nitrogen charge at all and a bend shaft.
After weeks of trying to get in contact with anyone I had to ship them back to fox on my dime.
Fox signed for the package then lost the two fronts. Wanted to charge me for full replacements. After 3 weeks they decided to ship replacements, they were on the truck for delivery and fox canceled the shipment because they found my originals. I was leaving the next day for the first SDBR.
Fox shipped them back and never repaired, just put them back in the box and shipped. And sent me an invoice for $2k for rebuild and a new shock shaft plus seals.
I had my CC dispute this as fox did nothing.
I battled with them for months in getting a resolution and it never came. It would take them 2-3 weeks minimum to respond and no one ever answers their phones.
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