I really hate dealerships

[Deleted member 12951]

You all hope for the best expect the worst.. Its what comes of paying people sub par wages.. You get what you pay for, from the dealerships point of view.

But dealerships charge you the same price regardless if its a crappy underpaid tech or one that has years of experience, paid well and a great tech.

Wonder how it would work with the consumer if the dealership offered two services. One low price but guaranteed to have an inexperienced tech to work on your vehicle for $75 hour. Or our premium service that will have an ASE certified long term (more than 15yrs) experience tech and has worked on your model in the past (Raptor) for $125 hour. Same work, just different techs. And for an additional $89 we will care about your vehicle and guarantee it will come out of the shop in the same or better shape (car wash) then how it went in.

 

[Az Scooter]

Depends, flat rate, or actual hours?

 

[mike.s]

Only problem I have with that, is that even if I'm only paying the standard rate, I should be able to get my vehicle back without them causing any damage to it. The only reason I might possibly pay a higher rate, is if it means I get my vehicle back faster without sacrificing the quality of work done to it. This is simply a matter of employee training. These technicians have not been trained on how to properly work on a vehicle.

I have these issues with my own employees (we do home theater installation). Just the other day, I caught my employees setting a TV on a customers wooden floor without any blankets underneath. I instructed them to place a blanket under the TV so as not to scratch the customers wooden floor.

 

[Deleted member 12951]

Depends, flat rate, or actual hours?

Flat. I understand that the experienced person will typically get it done sooner but most dealers use flat rate for service.

 

[shelteredraptor]

People in general go to the dealership with the expectation of having a professional, courteous experience and most do not know and or care of the actual dynamics of how the system works, they just want their car fixed. Most people see the big FORD sign out front and assume they are being represented by the mother company, which of coarse is pretty much false. Whether or not the dealership is a quality establishment rests pretty much on the people that make the BIG decisions in that particular dealer. I have 3 dealers within a 25 mile radius of me and 2 of them I wouldn't bring a flexible flyer to for repair. I happen to know the inside dynamic of all three dealers, however, first impressions mean a lot and that goes a long way for most people.
My point is that we are at the mercy of these ****** to get warranty work done and it sucks to have something bad happen to your ride when you bring it in to have something good done to it.
One thing that can help is to request or even demand one tech in particular work on your truck, if your fortunate enough to get a good repoire with an A tech. Enough ranting....

 

[FordService]

...From now on, before I have anyone work on the truck, I am going to do a walk thru with them to document all scratches and blemishes on the truck...

Hi everyone,

I'm happy to document any feedback (positive or negative) about your dealership experience for our internal folks to review. To get started, PM me your full name, best daytime phone number, dealer info, and any specifics you'd like me to include. I'll get it entered in our system.

Crystal

 

[ALDABRAMAN]

Hi everyone,

I'm happy to document any feedback (positive or negative) about your dealership experience for our internal folks to review. To get started, PM me your full name, best daytime phone number, dealer info, and any specifics you'd like me to include. I'll get it entered in our system.

Crystal

* What does that do Crystal? Our customer reviews should document many issues. I for one try to be very direct and honest on those things, however it gets really frustrating at times.

* I know the local dealership where i live has a horrible reputation at all levels and many of our community travels to the next county for sales and service, way better!

 

[FordService]

* What does that do Crystal? Our customer reviews should document many issues. I for one try to be very direct and honest on those things, however it gets really frustrating at times.

* I know the local dealership where i live has a horrible reputation at all levels and many of our community travels to the next county for sales and service, way better!

Hi ALDABRAMAN,

When I enter feedback in our system, it becomes visible to everyone who accesses this particular database, including dealership management and the regional customer service manager (CSM). I've seen more than a few instances where dealership documentation has resulted in a positive outcome for the customer. It doesn't guarantee any specific action, but it's another way that I can communicate someone's concern (or praise) over an experience they've had with a dealership or Ford.

Crystal

 

[mike.s]

The dealer came thru. They ordered me brand new trim pieces. I picked them up today and will install them myself.