Gen 3 Common issues we are now seeing

[Keith88]

Impressive list of woe! For me so far... literally on the first weekend I've had the Raptor a f'ing rock bounced off the windshield causing a tiny divot which will probably grow but did attempted to fix with epoxy. Those small 2 lane highways are always the culprit to glass chips and paint dings!

How many miles are on your Raptor so far?

just turned 9k

 

[NinjaRaptor]

Just got a call back from the dealer about the Powertrain Malfunction / Reduced Power - it seems there was a program error and they updated it the software? Just FYI - I was still able to drive in all the modes. The wrench light would go off and on.

As for my other error: Service Engine Soon Warning - An electrical fault has occurred with the turbocharger wastegate position sensor circuit and its associated wiring. They are replacing one of the turbos with a new turbo and wastage. The part is now on order so it may take additional 2-3 days now.

Still waiting on a part from Ford that the SA told me "it's coming off back order by the end of this or beginning of next week from ford." Been 8 days since drop off.

 

[Keith88]

Still waiting on a part from Ford that. the SA told me "it's coming off back order bye the end of this or beginning of next week from ford." Been 8 days since drop off.

Thats odd. When I was a SA and id ask parts dept when certain items were going to come off back-order they always said... "we dont have a crystal ball" SA is full of chit.

 

[NinjaRaptor]

Thats odd. When I was a SA and id ask parts dept when certain items were going to come off back-order they always said... "we dont have a crystal ball" SA is full of chit.

Probably.. I think he is just trying to buy time and not tell me the truth. It seems I will have to drive up there and talk to him. I know he is probably dealing with a lot of customers as I am always chasing him and even had the Sales Manager walk over there for him to give me a response and ask what is going on with the parts...

Since you were and SA @Keith88 - do the SA know if the truck is a Gold certified truck? He did not even try to get me a rental or loaner and I had to get the Sales Manager walk over and tell him to book me a rental / loaner since it was Gold Cert allowing me to get a loaner/rental.

 

[Keith88]

Probably.. I think he is just trying to buy time and not tell me the truth. It seems I will have to drive up there and talk to him. I know he is probably dealing with a lot of customers as I am always chasing him and even had the Sales Manager walk over there for him to give me a response and ask what is going on with the parts...

Since you were and SA @Keith88 - do the SA know if the truck is a Gold certified truck? He did not even try to get me a rental or loaner and I had to get the Sales Manager walk over and tell him to book me a rental / loaner since it was Gold Cert allowing me to get a loaner/rental.

Yes. We were able to see that.

 

[NinjaRaptor]

Yes. We were able to see that.

So what you are saying is I have a chity SA.... Great lol

 

[GordoJay]

So what you are saying is I have a chity SA.... Great lol

Have you ever had a good one? I haven't. I'd rather go to the dentist than a Ford service department.

 

[Keith88]

So what you are saying is I have a chity SA.... Great lol

99% of SAs are chit. 99% of people that work in the dealer aside from the actual techs are horrible at what they do. They all lie cause they are pressured by the management/owners to meet certain sales goals, csi goals, manufacture goals etc... it all snowballs outta control and everything is built upon a bed of lies. Its sad. My problem was that I wouldn't lie to the customers and they would be ok. Id then get yelled at by management.

True Story: I was actually pulled into the GMs office for Lyle Pearson.... all the dealers in the USA... and was told "I care too much" and "being indirect and buying time is a good thing" at the end of the meeting the GM gave me a orange book that was called..... THE ART OF NOT GIVING A *UCK. I quit 48 hours later.


Just ask the guy to be truthful. Just tell him to be man to man with you.

 

[Keith88]

Have you ever had a good one? I haven't. I'd rather go to the dentist than a Ford service department.

the is the realist chit ive read in a long time

 

[GordoJay]

99% of SAs are chit. 99% of people that work in the dealer aside from the actual techs are horrible at they do. They all lie cause they are pressured by the management/owners to meet certain sales goals, csi goals, manufacture goals etc... it all snowballs outta control and everything is built upon a bed of lies. Its sad. My problem was that I wouldn't lie to the customers and they would be ok. Id then get yelled at by management.

True Story: I was actually pulled into the GMs office for Lyle Pearson.... all the dealers in the USA... and was told "I care too much" and "being indirect and buying time is a good thing" at the end of the meeting the GM gave me a orange book that was called..... THE ART OF NOT GIVING A *UCK. I quit 48 hours later.


Just ask the guy to be truthful. Just tell him to be man to man with you.

This. Service departments make way more profit than new car sales. Or used car sales. Or financing. The ideal SA, from management perspective, is one who can sell lots of unnecessary service. "Look at this! Your transmission fluid. Notice how it smells bad. You need to take care of it now!" (It always smells bad) Pushing out warranty service pumps the profit margin because warranty pays the least. Lying to delay warranty work makes the dealership more money sooner. If the customer gets frustrated and avoids bringing other warranty work in, even better. Most SAs are on commission. The honest ones get pushed out or make so little money they leave. It's one place where you want the FNG on your team. The greenest kid around.