I had a similar incident, it was with a econoline can I owned, 2012 model year, every option you could put on one, leather, nav, power seats,4 captains chairs, front/rear heat/ac and the list goes on.
I take it in at 2k miles for an alignment, drop it on a Thursday, Friday comes, they tell me they are stacked up and will get it next week, I wait till Thursday to call, his alignment guy is out sick, Saturday I happen by the dealer, van isn’t in the lot, I figured it’s inside. The call me on Wednesday, tell me it’s ready to pick up, I make arrangements to get it after work as I didn’t take a loaner. They tell me it was in bad shape, brand new with 2k on it....WTFO?
I go out and get in the van, first thing I noticed was the greasy paw prints all over my med gray leather , then I noticed there is no fuel, 36 gallon tank was full when I dropped it off, and, 321 miles on it, and all my radio and satellite radio stations were changed.
I was pissed, went inside, they told me it was my problem, which they quickly decided was theirs, they filled the van, but couldn’t explain the miles other than test driving it. And the alignment was all ****** up, steering wheel wouldn’t return to center, had to take it to another dealer and fight with ford for a second warranty alignment, which they said they would pay for if it was out of spec, hell, the caster, camber and toe on both sides were jacked up, kinda tough to do on a twin I beam front end, it they did and ford paid, the other dealer had it ready by noon the next day.
I complained to Ford, they didn’t care, told me the dealers were independently owned blah blah blah.
I returned the favor to the service manager that dicked me over, he now probably works at jiffy lube. He should consider himself lucky that nothing else caught up with him. I hate dealerships.
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