ever sued a dealership??

[TurboTJ]

I would definitely take action. The question is what you would sue for. If it were me, I’d file a small claims action for the value of the remaining free oil changes you have.

It won’t be worth much money but getting a judgement against a fraudulent business is never bad. Small claims are cheap to file and lawyers typically aren’t allowed. I would start collecting evidence.

As others have mentioned, I’d start with a conversation with Ford corporate. If that doesn’t go well, go down the the court house and file an action against the business.

 

[COBRA90GT]

FWIW - There used to be reps from Ford Service (even if they were just generic customer service reps who acted as an intermediary IIRC) who DID converse with forum members here on our msg board.

Think they went away and moved to one of the other platforms (Twitter?) at some point, well before most of the newer members' time and Gen 2 folks came on the scene...

 

[Carlos M]

I took my car for service (oil and tire rotation).I realized that they did not rotate the tires, after complaining about it, they admitted they didn't and quickly took the car back in to rotate them. They just inverted the front and back tires. I got suspicious so got the oil tested, the testing is not conclusive, but points in the direction that they did not changed the oil, but top it off.
They offered a free service. I already have a free service that came with the vehicle purchase, that I never used since it would be for oil blend and I use synthetic.
I am thinking of the next step to take, and wondering if anybody had similar experience.

Where is this dealer? Name?

 

[jaz13]

IF you win, you'd most likely be awarded treble damages. So $50 x 3 = $150. If that's worth your time, go for it.

I also think you would have a hard time proving they did it intentionally and they already agreed to re-do it and offered another free oil change/rotation, so it would be hard to claim you were not already compensated for their mistake.

The biggest risk is the judge finds you filed a frivolous lawsuit and forces you to pay the dealership's legal expenses.

 

[Wfo]

I’d call the district Ford Rep and have a long conversation with him followed by a letter to Ford letting them know about your experience with this Dealership and their offers after getting caught. Trust me Ford will not be happy. Let them know you talked to the District Rep also, they’ll be interested in what he did about the situation.

District ford manager didn’t give a shit about what NYE ford did to my tuck. Pics in thread titled dealer fail. Thought about pursuing legal action but with a demanding work schedule I figured it wasn’t worth my time.

 

[smurfslayer]

my local stealership has a high social media presence, including google hosted online reviews. if someone posts up a negative review, their social media rep responds, and they at least get a call. Honestly, businesses ignore social media criticism at their own peril because the ‘net makes it easy to vent about poor customer service and woe to their rep. if people pile on with - hey, that happened to me too.

They also have an automated “how did we do” email system, and they have a 3rd party call you to comment on how they did. The 2nd time this happened, I let the phone survey have it because it was the 3rd contact for what was otherwise an “as expected” regular visit for maint.

Service manager called me back the next day to discuss.

if they’re serious about their reputation, they’ll at least try to make it right. I know there are some primitive stealerships out there who are stuck in the ’70’s model of selling cars, but this conversation is really surprising me a bit with some of the reports of the total lack of concern.

 

[David1986]

I would Hope that it was an honest mistake. I wouldn't think a dealer would want the negative review or make on their reputation.

Good thing you caught it, as it could potentially cause you issues down the road, such as premature worn parts, warranty claims etc.

As others have stated, I would go talk to the GM of the dealership first. It's in their best interest to make it right for you.

Hope it gets resolved for you!

 

[raptoragecar]

Appreciated all the comments. The free service, as I mentioned, is useless since they would give me synthetic blend oil change (yeah they are this cheap), and I use full synthetic. Needles to say, I would never allow them to work on my car again.
I been contacted by Ford corporate, reported my issues, didn't hear back yet.
I will start by filing a complaint with the DMV. They will investigate and will see what happens.
I want just to hold them accountable, I think more people should take action when these issues arose. I saw many dissatisfied clients complaining with the service department for similar problems, but the dealer still get 4.8 stars review, and they are still in business.

 

[raptoragecar]

I will create another thread to get this info: anybody know what oil our trucks leave the factory with? Has anybody tested their first oil change and willing to share the result?

 

[cwylie]

People that think about suing over things like this have never been in a lawsuit before. Talking to the lawyer once about your case would cost you more than anything you would ever get from the Dealership. If you want to sue them you better get ready for $1500-2k a month for 12-18 months that you will just have a hope of recovering.