I have the same issue... cam phasers. They were on back order for weeks. The local ford dealership wanted to keep it as they initially thought they’d have the phasers the next day so I was off and left it with them. I asked about a rental and they said Ford wouldn’t authorize a rental. Well two days later they tell me the phasers are on back order and they need another week or so. I told them I’d be by to pick up the truck since there was no rental.
3 weeks later, the phasers finally came in. Dealership tells me they’ll need it 3 days, and again I’m off so I leave it. Well 1 week later, they tell me “it’s a major repair and we’ll need it 2 more days.” THat was on a Friday evening......... still no rental authorized. I told him that I needed transportation and someone would have to provide that since this is a common “major” repair and it’s a $66k vehicle. Service has to be better than this.
Well I left it with them because I had to go on duty this past weekend and told them that if they didn’t have it ready Monday morning I’d have to have a rental.
Monday morning rolls around, I walk into the service department and I see my Rap on the lift unattended. Service manager tells me that they still need it for the day... I asked him if he was sure cause it was on a lift and the cams are on top of the engine and not below and he said most likely by the end of the day. Mysteriously a rental was authorized and while I was there getting the rental the agent called my service contact and he acknowledged a 48-hour need for the rental (smh).
Ford has to do a better job.
