Dreaded Engine knock

[DCSVT1]

I'm sure she does wear a cape.

However, she is a Ford Customer Service Rep.

Ok info sent. And as I told her, not looking to cause trouble for the dealer, I actually like them much better than my previous/local dealer (don't get me started) but I don't have the super extended warranty and didn't buy it from them so that may be why I'm currently a pedestrian. Funny and off topic, fist time since I was a teenager I don't have a vehicle. very odd feeling

 

[FordService]

OK PM on it's way...but, no offense intended I just don't know...who are you? LOL

Hi DCSVT1,

I'm a member of Ford's Social Media team and the customer service rep for this forum. Your case escalation information is waiting for you in your inbox.

Let me know if there's anything else I can do to help!

Crystal

 

[6.2Canadian]

Ok info sent. And as I told her, not looking to cause trouble for the dealer, I actually like them much better than my previous/local dealer (don't get me started) but I don't have the super extended warranty and didn't buy it from them so that may be why I'm currently a pedestrian. Funny and off topic, fist time since I was a teenager I don't have a vehicle. very odd feeling

Hopefully the previous owners didn't tune it ...

 

[Bulletnjm]

What dealer are you using?

 

[DCSVT1]

What dealer are you using?

I brought it to Miller Ford in Lumberton NJ. My previous truck; an 02 F150 Flairside I ordered new from Medford Ford. The sales part was great BUT the service department there is short of a monkey with an adjustable wrench. I had nothing but issues with them so with this one I wanted to try a new dealer. I brought it to Miller a couple weeks ago for an oil change and the experience between them and M.F. was like coming out of a cave and seeing the sun for the first time. They were professional, courteous and quick. I think the engine "malfunction" had nothing to do with them and I wasn't beating on it...it was just what it was. Again, I'm not ticked off at them just the truck & Ford. With the 02 if they needed it for a day to do whatever a loaner was no problem. But now - it'll be down for 2 weeks + and no loaner or rental credit... "that's part of the extra warranty coverage that you don't have" I guess I just wasn't expecting that and it caught me off guard.

 

[DCSVT1]

Hopefully the previous owners didn't tune it ...

I got it from a dealer waaaaaaay out on Long Island and was told it was daddy warbucks occasional beach buggy and winter ride to their second home in VT at a ski lodge, but spent most of the time in a climate controlled garage. It's in like new condition and for an 2010, when I got it in September only had 25k on it so I think they took good care of it, doubt they tuned it or anything... but you never really know.

 

[6.2Canadian]

Well ??

 

[DCSVT1]

Well ??

I haven't heard a peep from anyone. Been pretty busy at work but am going to call the dealer shortly to ask for an update.

 

[6.2Canadian]

I haven't heard a peep from anyone. Been pretty busy at work but am going to call the dealer shortly to ask for an update.

Id be mad

 

[DCSVT1]

Id be mad

So was I and called the dealer when I got home. I don't have time to go into detail right now but the service manager ( I think ??) is trying to set things right and gave me a Lincoln MKZ as a loaner which i just got back from picking up. All I can say is holy *#@*!! Crystal DOES wear a cape!!!!

And thank you Crystal, i owe you big time!!!