dealership oil change issue (formally titled disaster)

[mkarlin27]

I'm also on the Northshore, who was the dealer if you don't mind me asking?

This dealer was over by metro west.

 

[Marc1972]

If this is your standard of a disaster, you must be one of the ones responsible for the TP shortage.

Here's what happened. They didn't torque the access plate.... That's it. Yeah, they ****** up on that, but easily fixed.

Oil tends to spill onto the pan and surrounding areas sometimes when you change the oil, so I wouldn't be concerned with seeing some residue especially if your dip stick reads normal.

So I had my first oil change on my new 2020 raptor. I went full synthetic and to a very reputable dealership.

everything went great, people were nice quick and easy no problem.

Then I was drive 3 days later on the highway and heard a really weird wind noise, almost like the wind was blowing really hard. I pulled over at a rest stop and checked under and round my truck Nothing seemed out of place.

I kept driving 4-5 miles down the road at 75mph I heard and felt a metal piece let go and bounce along the road and the underneath of my truck. I then saw a metal piece fly out behind me under my truck. I pulled over and could not tell what it was, I looked everywhere but did not crawl under my truck on the I-495.
Now as I am driving the wind noise is gone, when I got home I looked and the dealership must not have screwed the oil drain access slid plate down well enough, it was gone no screws just the nut locks.

WTF!!!

Also had oil all down the under neither of may truck, I check the dipstick and it reads normal, I wonder what the **** happened. I have appt with the service manager tomorrow. I am not a happy camper.

MikeView attachment 139575

So I had my first oil change on my new 2020 raptor. I went full synthetic and to a very reputable dealership.

everything went great, people were nice quick and easy no problem.

Then I was drive 3 days later on the highway and heard a really weird wind noise, almost like the wind was blowing really hard. I pulled over at a rest stop and checked under and round my truck Nothing seemed out of place.

I kept driving 4-5 miles down the road at 75mph I heard and felt a metal piece let go and bounce along the road and the underneath of my truck. I then saw a metal piece fly out behind me under my truck. I pulled over and could not tell what it was, I looked everywhere but did not crawl under my truck on the I-495.
Now as I am driving the wind noise is gone, when I got home I looked and the dealership must not have screwed the oil drain access slid plate down well enough, it was gone no screws just the nut locks.

WTF!!!

Also had oil all down the under neither of may truck, I check the dipstick and it reads normal, I wonder what the **** happened. I have appt with the service manager tomorrow. I am not a happy camper.

MikeView attachment 139575

So I had my first oil change on my new 2020 raptor. I went full synthetic and to a very reputable dealership.

everything went great, people were nice quick and easy no problem.

Then I was drive 3 days later on the highway and heard a really weird wind noise, almost like the wind was blowing really hard. I pulled over at a rest stop and checked under and round my truck Nothing seemed out of place.

I kept driving 4-5 miles down the road at 75mph I heard and felt a metal piece let go and bounce along the road and the underneath of my truck. I then saw a metal piece fly out behind me under my truck. I pulled over and could not tell what it was, I looked everywhere but did not crawl under my truck on the I-495.
Now as I am driving the wind noise is gone, when I got home I looked and the dealership must not have screwed the oil drain access slid plate down well enough, it was gone no screws just the nut locks.

WTF!!!

Also had oil all down the under neither of may truck, I check the dipstick and it reads normal, I wonder what the **** happened. I have appt with the service manager tomorrow. I am not a happy camper.

MikeView attachment 139575

I just did my first oil change for my Raptor at home for that that same reason, I can't trust these service techs torquing bolts to correct specs they either overtighten or under tight leading to leaks or stripped threads. Very easy to do a little messy though. I used a cloth shop towel to block the oil from spraying onto the pan and absorb the oil, then just tossed it. The rag did absorb quite a bit of oil but kept it from going onto the pan for the most part. Made for minimal cleaning and peace of mind that the oil change was done correctly and didn't have all this oil residue all over the bottom pan. Hope this helps