Dealer Crashed Into My Truck

[Littlefx4]

It would be one thing if the service manager / advisor / tech / porter was out getting high and doing donuts in baja mode, and spun into a light post or telephone pole. But this seems like an honest, albeit careless mistake.

The stealership is at least pretending to want to make it right and I’m sure they will with your help.

don’t go nuclear, life is too short for letting stuff like this eat at you.
OTOH, previous posters have given you some really good advice.

1) get pictures - your own pictures.
2) replace, do not repair the tail light.
3) go over expectations up front with the service mangler.
-- if you don’t want it in carfax, that’s probably going to put you in between their insurance carrier and you, particularly if you want receipts. And you will, just in case months down the road you have a mysterious DTC occur that traces back to that repair.
4) any paint repair should be optically perfect, you shouldn’t even be able to tell with a magnifying glass there was anything done.
5) No peasant cars while this is being fixed. They can put you up in a quality ride.

Pi$$ poor customer service has been amplified over the last 2 years with the universal excuse of China Virus. Here, the stealership has had some adversity but they look to be trying to do the right thing.

Be gracious and work with them and if they follow through and handle it the right way, make sure they know about it. Everyone and every company makes mistakes. How they react to and correct the mistakes is what really defines them.

Well stated, Sir! Smurf, will you write a term paper for me? I’ll see that you’re handsomely rewarded...provided a good (great) outcome. Lol

 

[Raptorial]

 

[Raptorial]

You really want someone to lose their job over this? It sucks, I would be pissed but its just a truck. Get over yourself.

YES. I work hard for my $hit. I expect the dealer to treat it as such. Do you grab your ankles for a living

 

[GTTXRAP]

Post a pic...

 

[Hemmy]

To top it all off, dealer told me that Ford said the clicking coming from the exhaust on cold starts is normal and also the power inverter fan noise is normal. Maybe there aren't enough complaints about the exhaust, even though I know people have had the exhaust replaced, but we all know the inverter fan noise has a fix. I am working on pushing back on this.

 

[Fat_Kid]

YES. I work hard for my $hit. I expect the dealer to treat it as such. Do you grab your ankles for a living

Im guessing you also slap your kids away from the table for spilling their drink, aye? I mean, they should have known better, right?! lol

 

[smurfslayer]

Smurf, will you write a term paper for me?

a term paper for me?

There you go!

 

[Raptorial]

Im guessing you also slap your kids away from the table for spilling their drink, aye? I mean, they should have known better, right?! lol

No, but would to you

 

[HighwaySentinel]

That sucks, but if anything more than a replacement taillight is expected, I wouldn’t get your hopes up.

 

[GoldBeach]

To top it all off, dealer told me that Ford said the clicking coming from the exhaust on cold starts is normal and also the power inverter fan noise is normal. Maybe there aren't enough complaints about the exhaust, even though I know people have had the exhaust replaced, but we all know the inverter fan noise has a fix. I am working on pushing back on this.

Get behind your truck while it's warmed up and in motion and see if it makes noise at 10 mph or so. My truck makes the ticking noise when I start it, but it's also present when it's warmed up. I didn't think it was bad other than cold starts, but then I had my dump trailer hooked up to it and my cousin drove the truck while I was in the trailer going to the next trash pile and it ticks under acceleration as well. It can't be normal, but my dealership has tried to tell me it is so far.