damaged in transit beyond repair

[pjones]

Ask dealer for a letter from Ford stating the VIN and the damage to the point it cannot be sold. Then a phone call to Ford to confirm the story. If it all checks out, then it's just bad luck and maybe Ford will do something for you.... but if the dealership is playing games, then you should make them pay.

 

[03'Darin]

I was told it was convoy but nothing solid yet, still waiting... kind of annoying the regional rep is too busy to touch base with in times like these



honestly would be enough to keep my respect, ill take what I can get but I would hope for the extended warranty at least... literally cost them nothing (ford that is).

Post the vin or PM it to me. I'll run an autocheck which will show if it's been titled or not

 

[dmercer3]

post the vin or pm it to me. I'll run an autocheck which will show if it's been titled or not

1ftfw1rg1hfa83249

 

[03'Darin]

I ran the vin with autocheck. No records on the vehicle. So that means it has not been titled in the states. Autocheck wouldn't show any records if it shipped out of the country either.

Also ran a dealer locate and it came up empty.

So all indication at this point is that they are telling you the truth.

 

[dmercer3]

I ran the vin with autocheck. No records on the vehicle. So that means it has not been titled in the states. Autocheck wouldn't show any records if it shipped out of the country either.

Also ran a dealer locate and it came up empty.

So all indication at this point is that they are telling you the truth.

Thank you for checking that!

Now they are saying they can't get a phone call with the regional rep. I asked to call and they basically said no. They said I should call customer service lol. I did that but like I figured it went no where. They just told me to have the dealer call the rep.

Just another waiting game I guess.

 

[03'Darin]

Thank you for checking that!

Now they are saying they can't get a phone call with the regional rep. I asked to call and they basically said no. They said I should call customer service lol. I did that but like I figured it went no where. They just told me to have the dealer call the rep.

Just another waiting game I guess.

Gladly

The sales and service reps usually won't talk directly to the customer. That's not their job. That's why they want you to call the customer service line. That will start communication between Ford and the dealer regarding the issue. The dealer will deal with their sales rep and probably zone manager to get you a replacement in a timely manner.

 

[dmercer3]

Gladly

The sales and service reps usually won't talk directly to the customer. That's not their job. That's why they want you to call the customer service line. That will start communication between Ford and the dealer regarding the issue. The dealer will deal with their sales rep and probably zone manager to get you a replacement in a timely manner.

What's weird is customer service said it's not their job. Told me to go back to the dealer. The dealer says the rep is not responding. Maybe they don't want to keep calling them, I can understand that. But the timeliness is obviously not that important to anyone but me it seems. Other than this one aspect the dealer is doing a decent job trying to deal with me.

 

[iumbastu]

What's weird is customer service said it's not their job. Told me to go back to the dealer. The dealer says the rep is not responding. Maybe they don't want to keep calling them, I can understand that. But the timeliness is obviously not that important to anyone but me it seems. Other than this one aspect the dealer is doing a decent job trying to deal with me.

I'd go the LinkedIn route and find the right VP to contact and share your story and ask for help. I did a quick search and I landed here with Mark LaNeve

https://www.linkedin.com/in/mark-laneve-7b57b251/

Had a similar situation with a blown engine on a new car at 150 miles and three days of ownership. I got to the right VP and had my pick of a replacement unit within two weeks. Mark could defer you to someone else but worth starting somewhere. Good luck.

 

[dmercer3]

I'd go the LinkedIn route and find the right VP to contact and share your story and ask for help. I did a quick search and I landed here with Mark LaNeve

https://www.linkedin.com/in/mark-laneve-7b57b251/

Had a similar situation with a blown engine on a new car at 150 miles and three days of ownership. I got to the right VP and had my pick of a replacement unit within two weeks. Mark could defer you to someone else but worth starting somewhere. Good luck.

Awesome idea! thanks!

 

[smurfslayer]

What's weird is customer service said it's not their job. Told me to go back to the dealer. The dealer says the rep is not responding. Maybe they don't want to keep calling them, I can understand that. But the timeliness is obviously not that important to anyone but me it seems. Other than this one aspect the dealer is doing a decent job trying to deal with me.

I think if it were me, I would ask for ( that’s being polite, there wouldn’t really be a choice ) a conference call with your dealer people and whomever from corp they need to engage to drive an expedited resolution. Legally, if you’ve put money down and delivery has been extended beyond some reasonable time frame without any tangible progress, then the dealer has - again at some point - failed to deliver on the promise. It varies by jurisdiction and this is something that’s last resort stuff because you burn your amicable relationship, if any. But, if you put a deposit down, were told it would be here by *** - by Ford or the dealer and it turns out to not end up here, someone owes you a vehicle. Now someone owes you a reasonable - good faith estimate when your vehicle will arrive. it is not anywhere outside the galaxy of reasonable to expect this.

I realize, this is a really low chance type of problem and would only occur probably less than 1% of the time, but for you, it’s occurred 100% of the time! I’d be understanding, certainly, it’s not the sales guy’s fault, I’d be determined to come to an understanding and I have in my narrow, military mind what the acceptable concessions on their part are for the extended period of time without your vehicle. When the minimal number of those concessions were met I’d consider the offer. If you get concessions verbally, get them in writing. Whether it’s a diversion of some other similarly provisioned unit (dealer retail -- they can wait for another), and expedited order to delivery with a firm date, regular progress reports, whatever.

Make your decision thoughtfully, not in anger, however you approach it. I’m sure the dealer wants to sell a vehicle, so they should be willing to help.