D2 out after only 3 weeks

[BobbyVA]

Well one of my d2s went out last night...took a look at it and there is some water condensation inside the light housing....checked the other ones and they looked/worked fine..the other Amber light that's connected to the same switch is still working.

Anyone else run into this problem? Didn't expect this from Rigid. Pretty disappointed View attachment 45279


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[SVT N8]

wow, sorry to see that.

 

[mudblood]

It seems to be a problem Rigid has not solved yet. Frankly, I have never seen them comment on this issue but I could have missed it. Now, that being said they will replace with no questions asked if your still in the warranty period. I have purchased seven different lights from them and had only one do this. It seems if it's going to happen it happens within a few months of install. It's a pain but until Rigid address this publicily it will only hurt their sales. I really like their product but this could really impact their sales.

 

[BobbyVA]

Yeah it's definitely disappointing only had them for 3 weeks.. I emailed James from alternative off road last night...I'm sure he will take care of if.




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[JRaptor11]

I'll be getting my first set of flush mount Rigids on monday for my rear bumper. I'm a VisionX guy and if VisionX had something similar to the flush mount duallys I would of stuck with VisionX. I hope I dont run into this issue that you ran into Bobby. James from Alternative Offroad is a great guy and should be able to figure something out.

 

[Rookie]

Mine sat in water for 5 hours and they didn't get water in them. Makes me wonder if there's an assembly issue somewhere.

 

[justcozz]

I bought a set of D2 fogs. I have a wide and driving beam on each side of the truck. Both or the wides leaked while the driving beam lights next to each are bone dry and working like a champ.

I called Rigid to ask what was up and within an hour I had a RMA code and shipping info to get them fixed. It appears to be nothing more than a QA problem since the other beam pattern light an inch away didn't have the issue. I sent mine off and am hoping they come back dry and working soon.

 

[Az Scooter]

So much for American quality. Maybe no one should buy Rigid lights, because there are some that are defective.

 

[Slacker]

I am waiting on my returned light (amber flood) right now. Should be here tomorrow. I definitely did not expect this from Rigid but they are making it right. Turnaround ins't free though, you have to pay to ship them the light. It would be better if the lights didn't leak in the first place.

 

[mudblood]

So much for American quality. Maybe no one should buy Rigid lights, because there are some that are defective.

That is a bit unfair. These things happen to all companies at one time or another. The question is..........why won't Rigid discuss how they plan to fix problem or if they have already fixed the issue. They are quick to replace the defect but tell their customers what they plan to do to "fix" the problem would go a long way in improving customer relations. I am sure it is a quality issue and could be as simple as rubber seal breaking down sealant failing etc. Keep in mind much of the product is purchased from another company. So, the rubber could be inferior etc. What bothers me is Rigid remaing moot on the subject.