Arrived at the dealer today...and the carrier driver does over $7000 damage NOW THE REST OF THE STORY

[Fireman Dave]

My dealer called me this morning with exciting news, they could see that my Raptor was finally enroute to my dealer in Northern Indiana after sitting in Flatrock for almost two months and said it will be here in the late morning. Super excited, I get a call about noon and am told the guy taking it off the carrier did extensive damage to the RF wheel and tire, fender flare, both doors and RR cab corner. Then also somehow manages to tear up the drivers side outside door handle also.
Dealer is saying bed has to come off to get to the cab corner, remove rear glass and both doors, remove and replace drip rail and after body damage repaint entire right side of truck. They also will have to strip the bedliner out and re-coat to get to the bed bolts.

I'm just sick. Waiting for Ford's response but in dealers past experience Ford will just say fix it. I said I have no interest in buying a truck with $7K (and likely more) damage. Dealer is apologetic but nothing they can do. Ford apparently got rid of a bunch of zone reps 6 plus months ago and there isnt even anyone to appeal the decision to if they decide to fix. Obviously I can walk away but then I am at day 1 and the dealer has no more 2023 allocations. I have to think they will push to fix rather than replace but I cant have a brand new vehicle with $7000 of damage and knowing there is no way the paint is ever going to be as good as the factory,
This really sucks.

UPDATED 3/21/2023 Ford agreed to give my dealer another allocation and build me an identical truck, "Julyish" is the guestimate for delivery as of now. While obviously not the desired original outcome I am grateful Ford stepped up and I will eventually get what I want albeit a protracted timeframe. Thank You Ford and thanks to all of their encouragement and advice!

 

[elking]

Sorry to hear that sucks big time. I think I would be hesitant to accept unless they give a huge discount

 

[MurderedOutSVT]

Damn....thats an assbeatin right there

 

[xlover]

Ouch tough spot. As you know the truck is fully repairable and sellable as brand new (probably for adm!). either way it’s getting fixed and sold to someone.

Depending on your urgency I would:
1)secure the next allocation even if it’s a 24 just to get on the board. If they are part of a multi dealer network maybe one of the other dealers can come across one, stock trucks do get added from time to time.
2) have them follow up with the zone rep (as you are doing) to see if they can get an extra allocation. Considering it wasn’t destroyed and is fully sellable once repaired this one might be tough.
3)ask for right of first refusal once repaired, check it out, test drive, etc and see if I could can tell it has been damaged.

 

[New recaros]

Get 100k warranty

 

[GCATX]

Pics Man!
And, sorry for your loss.

 

[GCATX]

Oh, and I once saw a truck load of new cars going down the road, the driver left the keys in all the doors and the other key or plastic tag that was attached had rubbed through the paint on every single one.

 

[GTTXRAP]

GM at my dealer said Ford is having hard time with normal delivery channels so hiring 3rd party carriers who have no clue. His exact words were I'm shocked when one doesn't have holes in a panel or $2-3K worth of other damage.

I wouldn't take that truck. Go buy one on the lot elsewhere.

 

[EricM]

I'd order another one or keep looking.

The dealer will fix it and sell that one, it's their only option.

They may not tell the new buyer either. Depends on the state - I know some are at 5%, so on a $90K Raptor, they could do $4500 worth of repairs and not have to disclose that damage and repair to the buyer.

 

[Nex]

Damn man. That's horrible.