Kronos2300
Active Member
Hey all, I wanted to get some advice on a couple of issues I’ve been encountering with my "new" 2021 Raptor. I’ve done my research through this forum (and other sites) and it looks like most of them have a solution, but I would like to hear from people that had some (if not all) of these issues on their Gen 3, an how they handled them with their respective dealership.
For context, I bought my Raptor from a dealership that’s 4.5 hours away, so I can’t get it serviced/looked at there. Instead I went to my local Ford dealership which is 10 mins away, however when I talked to one of the service managers (who wasn’t really helpful at all), they said they would need 7-10 business days before they even get to look at the truck (not to mention how long it would be to get parts/fix it), which I think it’s crazy.
Here's the list of the issues I currently have (for context, my Raptor has a build date of 08/21):
1. Power Onboard Fan issue: As some have mentioned, I have the "always-on" fan noise coming from the power onboard located under the rear seats, and it only shuts off if I manually turn off the Power Onboard when first hopping on the truck. I’ve read here and there that a reprogramming of the "DCACA module" would solve this. Has anyone had this solved by their dealership and noticed a difference afterwards? Want to make sure I reference the correct fix here (so that they don’t say it’s expected).
2. Rear window/passenger door rattle: When listening to music (and not too loud by any means), in certain songs/frequencies, there's a rattle that seems to be coming from the back of the cabin, and I believe it’s from the rear window. Did some research, and found this from a different forum (Rear Window Glass Sliding Panel Rattles When Open And Music Is Playing - B And O® Audio System). For me, it happens regardless if it’s open or closed. I’ve made sure that the jack and other stuff are correctly bolted back there, but I wanted to see if anyone has had this fixed by their dealership, and if it made any sort of difference.
I'm also having the passenger door rattle, and I found a thread in our forum talking about it. In my case, it sounds to be coming from the actual grill itself, but I don’t have the heart to rip the panel open to find out and potentially make the problem worse.
3. Clunking/Thumping Noise from suspension: Saved the worst one (and probably the most common one) for last. While riding at highway speeds, the truck drives amazing. But the moment I’m going at slow speeds or going over small bumps or regular speed bumps, I hear a clunking noise mostly coming from the rear. I’ve read as much as possible regarding the issue from this thread in our forum, but while I see some people getting their issues fixed promptly and having the parts to replace them, I’ve seen some where the dealership says it’s "normal". I know there’s SSM 50972 covering this, and I believe it applies to my truck since it was built in 08/21 (SSM mentions "built on or before 16-Jun-2022".
How do you guys consider I should handle these with the dealership? The truck is still under its original warranty, and I also have the PremiumCare extended warranty through Ford. I just want to make sure that if I do have to leave the truck for so long at the dealership, that they at least fix all the issues (since there seems to be a fix for all of them).
Also, if anyone has any recommendations of a good Ford Service in South Florida, I’m all ears. I’ve checked several around me and they all seem to be "backed up" in terms of taking a vehicle in and actually inspecting/fixing things. I don’t care about a loaner or having to wait for parts, I just don’t want them to have the truck parked in their backlot for weeks without anyone actually looking at the issues.
Thank you in advance for any help/feedback you can provide, and apologies in advance if I should have done something else differently! Second time posting here (and first time Ford owner), so still learning!
For context, I bought my Raptor from a dealership that’s 4.5 hours away, so I can’t get it serviced/looked at there. Instead I went to my local Ford dealership which is 10 mins away, however when I talked to one of the service managers (who wasn’t really helpful at all), they said they would need 7-10 business days before they even get to look at the truck (not to mention how long it would be to get parts/fix it), which I think it’s crazy.
Here's the list of the issues I currently have (for context, my Raptor has a build date of 08/21):
1. Power Onboard Fan issue: As some have mentioned, I have the "always-on" fan noise coming from the power onboard located under the rear seats, and it only shuts off if I manually turn off the Power Onboard when first hopping on the truck. I’ve read here and there that a reprogramming of the "DCACA module" would solve this. Has anyone had this solved by their dealership and noticed a difference afterwards? Want to make sure I reference the correct fix here (so that they don’t say it’s expected).
2. Rear window/passenger door rattle: When listening to music (and not too loud by any means), in certain songs/frequencies, there's a rattle that seems to be coming from the back of the cabin, and I believe it’s from the rear window. Did some research, and found this from a different forum (Rear Window Glass Sliding Panel Rattles When Open And Music Is Playing - B And O® Audio System). For me, it happens regardless if it’s open or closed. I’ve made sure that the jack and other stuff are correctly bolted back there, but I wanted to see if anyone has had this fixed by their dealership, and if it made any sort of difference.
I'm also having the passenger door rattle, and I found a thread in our forum talking about it. In my case, it sounds to be coming from the actual grill itself, but I don’t have the heart to rip the panel open to find out and potentially make the problem worse.
3. Clunking/Thumping Noise from suspension: Saved the worst one (and probably the most common one) for last. While riding at highway speeds, the truck drives amazing. But the moment I’m going at slow speeds or going over small bumps or regular speed bumps, I hear a clunking noise mostly coming from the rear. I’ve read as much as possible regarding the issue from this thread in our forum, but while I see some people getting their issues fixed promptly and having the parts to replace them, I’ve seen some where the dealership says it’s "normal". I know there’s SSM 50972 covering this, and I believe it applies to my truck since it was built in 08/21 (SSM mentions "built on or before 16-Jun-2022".
How do you guys consider I should handle these with the dealership? The truck is still under its original warranty, and I also have the PremiumCare extended warranty through Ford. I just want to make sure that if I do have to leave the truck for so long at the dealership, that they at least fix all the issues (since there seems to be a fix for all of them).
Also, if anyone has any recommendations of a good Ford Service in South Florida, I’m all ears. I’ve checked several around me and they all seem to be "backed up" in terms of taking a vehicle in and actually inspecting/fixing things. I don’t care about a loaner or having to wait for parts, I just don’t want them to have the truck parked in their backlot for weeks without anyone actually looking at the issues.
Thank you in advance for any help/feedback you can provide, and apologies in advance if I should have done something else differently! Second time posting here (and first time Ford owner), so still learning!
