A Big Thank You to Baja Designs

[shigman]

Yeah when I sent my SAEs back for the rebuild I really think they just gave me new ones. Either that or their restoration process is the best known to man.

 

[Nex]

Yeah when I sent my SAEs back for the rebuild I really think they just gave me new ones. Either that or their restoration process is the best known to man.

I sent in some S2 after the road salt got to them. They took care of the repairs and sent them back. Really quality company to work with.

 

[V6Raptor]

I sent in some S2 after the road salt got to them. They took care of the repairs and sent them back. Really quality company to work with.

110% agree. Though Baja Designs is no doubt pricey, that lifetime warranty is the business. They’ve taken care of lens issue on my S1, fogging issue on Onx6, and non-functioning XL80.

 

[MDJAK]

I had a similar issue couple years back when swapping my lights from one Raptor to another. Bolts were fused to light, but mine was less than a year old. That shouldn’t happen. Contacted BD, they said send them in, I did, and they fixed them and sent me back. Definitely great company with excellent products. I just wish they’d add the amber halo like that other light company does.

Also, @Oldfart, all that time and effort into removing bolts must’ve seen your goats go unattended for a time. Shame, shame.

 

[ThePaintPirate]

Wish Rigid had that kind of customer service.

 

[Baja Designs]

Yeah when I sent my SAEs back for the rebuild I really think they just gave me new ones. Either that or their restoration process is the best known to man.

You will be surprised what a can of SC1 can accomplish.

Best,

Brahian Herrera | Forum Sales & Support
Email: [email protected] | Phone: (760) 560-2252 Ext 201

 

[Baja Designs]

Wish Rigid had that kind of customer service.

I am sorry to hear about your bad experience with your lighting solution. I recommend giving them a call that should be something they can warranty. Baja Designs also has a solution if you are interested. Ford Raptor Squadron/S2 SAE “Sportsman” Fog Pocket Light Kit. In most cases, people don't end up having issues with our solutions but if they do, we make sure to take care of them every single time.

Best,
Brahian Herrera | Forum Sales & Support
Email: [email protected] | Phone: (760) 560-2252 Ext 201

 

[stevenstommyboy1]

I wanted to send a big thank you to @Baja Designs for taking care of me with the free upgrade to the new design of the SAE Squadrons. Seemed simple, just pull them off and send them back for a free upgrade. Until I went to take them off after 4 years and found that galvanic corrosion had pretty much fused 3 of the 4 side mounting bolts to the housing. 1 screwed right out, the other 3 were pretty much fused. I ended up pulling the whole mounting bracket off so I could work on getting the bolts out. Drilled a head off, thought that would release pressure and let me remove it. Usually works. Nope. Drilled the mounting bolt so I could use an EZ Out, nope, it snapped off the EZ out.

My buddy, that's a very talented gunsmith, helped me and we completely milled out the bolts. It wasn't a lot of fun, broke a few cutter heads and put a few nicks in the housings, but the threads were undamaged, except for being a weird dark gray color, instead of the normal silver aluminum. Very strange, neither of us has ever run into something that had a fastener seized so hard. Even after 90% of the bolt was milled out, we tried turning it out with a reverse screw stud extractor and it wouldn't budge. Once almost the whole bolt was milled out we could run a tap through to get the rest out. I figured I would repaint them when they came back from BD with the upgraded internals.

BD ended up replacing most of the light, including the housings, at no charge, when they did the upgrade. I thought that was pretty awesome of them and very much appreciated. The new lights are a noticeable improvement with a laser sharp cut off along the top and a very wide bright spot, very nice. I think they also look a little better now, they lost the little squares on the lens. Now it looks like a normal light lens. I've been using their stuff since I put one of their lighting kits on one of my race bikes back in 2000. They've always been top notch to deal with. Most companies would not do a free upgrade, let alone do this for me. Thanks Baja Design.

View attachment 468599

Send them some goat cheese