Just think about all the people who get screwed with auto repair/service and never realize it.
My Dad use to love the local Firestone shop owner and would take his car in there and ask them to check it over. I'd be like "Dad, have they ever NOT found something wrong?" He unneccessarily spent thousands at that place. Mother ****ing Crooks.
Firestone, AAMCO, and NTB, three places that will never touch another vehicle of mine again.
A local AAMCO ripped me off on a tranny rebuild that likely didn't need to happen but, when I got back to the shop to see how the "water" from my cooling system on a 3/4-ton Dodge got in my tranny, the tranny was conveniently offsite and the truck completely disassembled. Too many other things were going in my life and I didn't have the time or inclination to deal with it. So I paid them to do work that needed to be done anyway just to expedite getting the truck back on the road for work.
NTB was supposed to do tires, shocks and an alignment on my 3/4-ton Dodge QuadCab Hemi 4x4. The alignment turned into replacing ball joints on top of the shocks, tires, and alignment. At the time, given the age of the truck, I felt this might be reasonable but, I didn't know that was going to start another nightmare event because the truck wasn't ready until two hours after closing time and by the time I did get th truck back, it was immediately clear the alignment hadn't been done, steering was stiff, and wouldn't return to center on its own (as if the truck had zero caster and no power steering). Then one one of the front calipers seized up on the drive home and I discovered the vent hose for the front diff was dragging under the truck.
I called at 7am the next morning to talk to the manager. By time we got off the phone, a flatbed wrecker was at my house to pick up the truck and bring it back. I must have been heard throughout the shop because every technician they had lined up to watch me talk with the manager when we got back to the shop. I didn't mind paying for parts but labor for services that hadn't been rendered was out of the question and I certainly wasn't paying for damages to the truck. I got all sorts of appologies, gift cards, etc but, I've sworn never to return.
And then there's Firestone. Less than 18 months after the ball joint fun with NTB, guess who wanted to do another set of ball joints after doing an alignment? Thanks but no thanks. I did however ask them to replace warn bushings on the sway bar and a couple lights around the truck that were out. I got truck back and the alignment was only slightly better than it was when it went in, sway bar bushings hadn't been replace and neither were the lights. Went back, was told I hadn't made those requests until I half slapped the manager in the face with the work order and invoice detailing the requests and the related charges to my credit card. Charges got reversed and I ended up doing the work myself until my friend's Kwik Kar shop opened.