2020 SYNC 3 Issues/ Failure

[Robert Mahoney]

There is an issue with the cameras on certain 2020 models depending on camera type. Clearly, Raptor is affected. The issue appears to originate from the connection between the camera wiring harness plug and the camera body, because applying pressure to the camera connector to camera housing area affects the concern.

As soon as a Service Message is posted on OASIS I will post it here for everyone for reference.

Please keep us posted. I'd like to prevent multiple more dealership visits if its found to be the wiring harness plug rather than the camera body itself. I guess we'll take it one step at a time. I was told the new camera they are putting in is an "upgrade" do you have any insight on this? Anyone having repeat issues following replacement?

 

[FordTechOne]

Please keep us posted. I'd like to prevent multiple more dealership visits if its found to be the wiring harness plug rather than the camera body itself. I guess we'll take it one step at a time. I was told the new camera they are putting in is an "upgrade" do you have any insight on this? Anyone having repeat issues following replacement?

The camera body (unit) is rather small and easy to replace. What has concerned me is the posts that some dealers are replacing entire wiring harnesses because of the issue; that is very intrusive and won't fix anything.

Once the issue is identified and resolved I'm sure there will be a new part number. As soon as I see it I'll update. As you mention, nobody wants multiple service visits for the same issue.

 

[Jim Sineath]

per my prior post I am still waiting on front and back camera replacement. The vendor that makes them is in a mess with the virus and the cameras are listed as extensively back logged. I have a neighbor
who is with another dealer and he is in service and says that they are backed up with 2020 camera replacements. My dealers says the same and they have affected the f150; 250 and some vans. My dealer seems to say the harness replacement is not needed just the two cameras. But no indication how long to get them at this point. No need to fault them this virus has the entire system messed up. So I am just on wait and using the sensors when I back up.

 

[Canuck714]

I've been in in this club for some time unfortunately with 3 visits to the dealer on the truck with less than 800 miles

Issue #1: After the rain the truck was completely flooded with water. Video of the issue: https://drive.google.com/file/d/18S3wKFFboKwt9LvFEXZJ2uiScLjidy_6/view?usp=sharing

Issue #2: Navigation is off, GPS point indicates location about 300-400 ft away from actual location

Issue #3: Rear camera stopped working, displaying gray screen

Issue #4: Front camera now doesn't work, displaying black or very dark screen

Ford quality at its finest.

As for Issue #2... Do you have bigger tires by chance?
When I went to 37's I did not have my programmer with me on the drive home. The tire size and the amount of revolutions the new tire takes VS. the smaller tire, throws the GPS off course. The truck thinks it traveled less distance than it did.

 

[dreys]

As for Issue #2... Do you have bigger tires by chance?
When I went to 37's I did not have my programmer with me on the drive home. The tire size and the amount of revolutions the new tire takes VS. the smaller tire, throws the GPS off course. The truck thinks it traveled less distance than it did.

Stock tires.

 

[Robert Mahoney]

The camera body (unit) is rather small and easy to replace. What has concerned me is the posts that some dealers are replacing entire wiring harnesses because of the issue; that is very intrusive and won't fix anything.

Once the issue is identified and resolved I'm sure there will be a new part number. As soon as I see it I'll update. As you mention, nobody wants multiple service visits for the same issue.

Can you confirm or deny this claim from my service advisor.. Had camera ordered and waiting for me at dealership but "since you didn't come within a week it was given to another customer" haha what BS.

I specifically told my service advisor in Dallas I was relocating back to CA while the truck remained in Dallas and would not be able to bring the truck back in until quarantine allowed. He confirmed this was my part and would not be a problem until i made it back. I go to buy flights for the sole purpose of bringing my problematic 2020 vehicle in for a freaking camera replacement only to fly straight back to CA and he decides now to tell me the camera is gone.

Garbage customer service, will never service or purchase from this dealership again.

 

[FordTechOne]

Can you confirm or deny this claim from my service advisor.. Had camera ordered and waiting for me at dealership but "since you didn't come within a week it was given to another customer" haha what BS.

I specifically told my service advisor in Dallas I was relocating back to CA while the truck remained in Dallas and would not be able to bring the truck back in until quarantine allowed. He confirmed this was my part and would not be a problem until i made it back. I go to buy flights for the sole purpose of bringing my problematic 2020 vehicle in for a freaking camera replacement only to fly straight back to CA and he decides now to tell me the camera is gone.

Garbage customer service, will never service or purchase from this dealership again.

That I cannot; I don’t have access to the parts ordering system or parts availability. That is definitely some terrible customer service; especially when you even purchased the vehicle from them!

 

[smurfslayer]

They may never have ordered the part in the first place. That happened to me on the moon roof repair. If they told you ‘our bad, we forgot to order it’ you’d probably be as much if not more steamed. In my case the S/M confirmed they forgot it after the service advisor told me along the same lines as what your stealership told you.

Either way, it was a mistake and I know it doesn’t help now, the more humans are involved, the more mistakes happen.

If they use google ratings, etc. you can drop the hammer on them online in a review. public reviews - good and bad- get their attention.

 

[Robert Mahoney]

They may never have ordered the part in the first place. That happened to me on the moon roof repair. If they told you ‘our bad, we forgot to order it’ you’d probably be as much if not more steamed. In my case the S/M confirmed they forgot it after the service advisor told me along the same lines as what your stealership told you.

Either way, it was a mistake and I know it doesn’t help now, the more humans are involved, the more mistakes happen.

If they use google ratings, etc. you can drop the hammer on them online in a review. public reviews - good and bad- get their attention.

Agreed, the more humans involved not always the better.

Finally got ahold of my service advisor and he tried to tell me it hadn't come in yet but apparently he forgot he was the one who called me 3 weeks ago to tell me it had, infact, arrived. I had also spoken with parts dept and they confirmed there was a completed order but they couldn't locate the camera (i.e. given to someone else).

I later received a phone call from customer loyalty about the blatant lie from my service advisor and a "priority allocation" of a camera. Clearly won't be holding my breath on that one.

 

[fueler]

I work at a Porsche/Audi dealership in the parts dept. True the more hands as others have said. Parts are kept longer than a week for sure, busy schedules don't allow appointments to be kept on time and they are rescheduled. Parts still are held for the customer. We have held them for months. Usually we just have no time to clean up/out and check on old orders.
I'm betting you have been there before, and you have a customer number. Parts are ordered off your customer number and when in are saved and can be electronically followed by anybody in the dept. What was ordered for you, when, etc. What probably happened is yours was linked to your customer number, a parts person other than the one that ordered yours, probably saw one in stock (yours) but didn't see the notation that always follows a part on hold (this is what alerts anybody that tries to sell your item that it is held for you) and told a service advisor, customer, or shop, that they had one in stock. Then sold it, possibly without even ever noticing that it didn't have a bin location. Parts that are special ordered in would not have a bin location. So selling something like that is a dead give a way that it was a special ordered part and 99% sure it is ordered for a customer.

When we get calls directly from a customer, it's usually not a good thing. In our world parts from Germany can take months to get. You guys can all call the parts dept direct and track how your orders are going. Service advisors are usually pretty busy and would be glad you did call direct.

Hi, I'm Jeff and this is my first post....Lurking and trying to buy a scab 802a for msrp. Getting the 2 dealers I've talked to so far to come down to msrp isn't that tough. So far both dealers have been over, one of them by 10k. Trying to find a low'ish interest rate and decide on the color. I'm going to have to spec order this and not sure if I can get under msrp. Finding this forum very helpful so far with owner experiences.

Magnetic is what I'm immediately drawn to. But scratches and scuffs are a bit tougher to fix up on metallic paint. So Agate Black, also listed as a metallic but I can hardly see flake in the paint, and leadfoot are also colors I like. I have a 14 F150 V8 tuxedo black, very metallic especially when washed clean and in the sun. I like Agate black much more than the Tuxedo black.

Started looking at XLT's online, saw I was so close to a base Raptor, then said "why didn't I think of this before?" and here I am in the rabbit hole! Went from 50k to 70k in the blink of an eye.

Sorry guys, didn't mean to hijack or ramble.