Sync system reboots every time truck starts. Ford/dealer can't fix

FastEddie · Jun 21, 2015

Today I wrote Ford a lemon law letter for the sync system.

The short story is that I have taken it in for repair 8 times for a total of 16 days and this is not working. The sync system navigation screen is black each time the truck starts up and after about 5 minutes reboots for several minutes and comes to life. Dealer has done a master reset, upgraded software, replaced APIM twice and replaced BCM. They have worked with Ford hotline and a Ford engineer. Nothing is helping. They also managed to scratch up the whole dash while working on it.

This is very much - no bueno.

FastEddie · Jul 22, 2015

Well I'm happy to say that this was finally fixed yesterday and appears to be working (knock on wood.)

So after bringing the truck in for service on this issue 10 times, for a total of 36 days out of use and at service, the truck was fixed.

The Ford engineer installed a new APIM (for the 3rd time) but this time the Ford engineer "programmed" the APIM while installing it. Whatever that means. But it appears to be fixed and finally working.

What a cluster.

Deleted member 12951 · Jul 22, 2015

Scratched dash?

CruizRaptor · Jul 22, 2015

I'm in the same boat right now.... my truck was having screen freezing issues that took many visits to fix and now it's back in with the same exact issue you described. Very frustrating.

Sent from my SM-G900V using Tapatalk

FastEddie · Jul 22, 2015

RDFTS said:
Scratched dash?

They scratched the #&$^ out of the dash while taking panels off to access the APIM and BCM.

---------- Post added at 06:23 PM ---------- Previous post was at 06:18 PM ----------

CruizRaptor said:
I'm in the same boat right now.... my truck was having screen freezing issues that took many visits to fix and now it's back in with the same exact issue you described. Very frustrating.

Sent from my SM-G900V using Tapatalk

One of the most frustrating things I've ever experienced with a vehicle. It can be fixed. The dealer was clueless. Ford was clueless too. Ultimately they were able to fix it. As noted above it required a new APIM being programmed by a Ford engineer on site.

FastEddie · Jul 22, 2015

In this ordeal I also learned a few things about exactly what a POS the MFT Microsoft Sync system is. The system is actually designed to reboot itself once a day, I believe to clear itself out. The idea is that this would most often happen when the vehicle is off. What kind of system needs to reboot once a day? A very unstable one.

---------- Post added at 07:21 PM ---------- Previous post was at 07:18 PM ----------

Oh yeah, also because this Sync system is such a POS, Ford has extended the warranty on the Sync system's APIM. According to other sites, the APIM warranty was extended to 5 years.

CruizRaptor · Jul 22, 2015

I shared your thread with my dealer and they seam to have things squared away. Thank you for your info!

Sent from my SM-G900V using Tapatalk

---------- Post added at 11:32 PM ---------- Previous post was at 11:29 PM ----------

And why the hell would Ford think that joining forces with Microsoft would be a good idea? The sync system is a POS and the only feature I dislike about the truck....

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FastEddie · Jul 22, 2015

CruizRaptor said:
I shared your thread with my dealer and they seam to have things squared away. Thank you for your info!

Sent from my SM-G900V using Tapatalk

Good luck. I think part of the problem I had was the local dealer is incompetent.

mike.s · Jul 22, 2015

FastEddie said:
They scratched the #&$^ out of the dash while taking panels off to access the APIM and BCM.

No, no, those scratches were already there.

That's what my dealer always says.

FastEddie · Jul 22, 2015

mike.s said:
No, no, those scratches were already there.

That's what my dealer always says.

They tried that. i wasn't having it.

Sync system reboots every time truck starts. Ford/dealer can't fix

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