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The tech has good observations but the logic is not all correct. Yes, the cylinder heads were changed slightly mid 2020 model year. However, lack of oil pressure/volume at the heads would cause the phasers to operate erratically long before any journal wear issues would occur, and that is not the case. The issue is excessive locking pin wear, which is unrelated. Also, despite appearance, the 2.7 and 3.5 do not use the same phasers.
What is the build date on your 19’s?