GEN 2 Why does this thing have to be a *************?

[Jake17]

Only Ford makes a truck like this

that's 1 way to put it

 

[Oldfart]

guess that's 1 way to put it

Jake, do you ever go to the Ram forums? it's not like there aren't issues. A lot of the Rams aren't even watertight! A whopping 44% without issues, damn impressive!



Did any of the following systems function improperly, or require repair?

• BODY (Paint, bumpers, frame, bed, tailgate, Rambox, windows, mirrors, moonroof) Votes: 107 18.4%
• 
  
• SUSPENSION (Air or normal susp, steering, brakes, wheels/tires) Votes: 91 15.7%
• 
  
• TRANSMISSION (Differential) Votes: 30 5.2%
• 
  
• ENGINE (Oil, coolant, fuel, exhaust systems) Votes: 24 4.1%
• 
  
• LIGHTING (Cabin, dash, bed, exterior lighting, headlights) Votes: 28 4.8%
• 
  
• ELECTRICAL (Start system, battery, alternator, eTorque BSG) Votes: 39 6.7%
• 
  
• CLIMATE CONTROL (Air conditioning, heating, seat heat/vent) Votes: 50 8.6%
• 
  
• INTERIOR FIT AND FINISH (Seats, cabin, floor, dash, noises) Votes: 74 12.7%
• 
  
• ELECTRONICS (UConnect, displays, nav, sound, safety systems, USB/115v plugs) Votes: 158 27.2%
• 
  
• NO PROBLEMS/HAPPY CAMPER Votes: 259 44.6%

• Total voters
  
  581

 

[Jake17]

NO PROBLEMS

 

[FORDnVWPro]

The full history. I know the alignment isn't warranty work, I only included it because it took 2 trips. It seemed like every visit took 2 trips minimum.

Visit #1 dealer #1 12k miles - Complaint of oil leak and squeaky roof
-ordered new pan, cant hear moonroof squeak

Visit #2 dealer #1 12.5k miles - Drained my synthetic oil, replaced plastic pan, filled with regular oil

Visit #3 dealer #2 20k miles - alignment after 2.25 leveling kit, just before getting new tires
-denied alignment, said I should get the tires first

Visit #4 dealer #2 20.5k miles - got alignment

Visit #5 dealer #2 26k miles - Complaint of oil leak, grinding in the front end, recall for B-pillar insulation, adjust headlights, update radio
-ordered new oil pan, I asked how many times they would replace the plastic pan before they put on the 2018.5+ metal pan and was told indefinitely. I asked for Synthetic oil, they balked, I pushed, they finally said I could get synthetic if I pay extra. Recall completed. Told they couldn't hear the grinding in the front end. When I picked it up, I took the mechanic for a ride and we could clearly hear the grinding. Headlights wouldn't adjust, I was told they need to take pictures of the headlights to show ford, and they need to see if they are covered. Was told multiple times how expensive headlights are.

Visit #6 dealer #2 27k miles - Took some time to get headlights approved, but replacement was approved. When I picked up the truck (this is late October) the headlights were replaced ( I was told multiple times again how expensive they are), the plastic oil pan was replaced, but I was told that there was a TSB on the IWE lines and they were on national back order till Jan. 1. I got angry, said that is ridiculous and unacceptable, and I wouldn't be back. I was changing offices and wouldn't work near that dealer anyway after the 1st of the year. Didn't end up paying extra for the synthetic, counter lady was apologetic.

At this point, I tried to schedule an appointment with the new dealer, they were booked till second week of Jan, despite me creeping up on the end of the 36k mile warranty. I had to drive the truck less, and brought it in with 35,920 miles. New dealer doesn't have a shuttle, asks me if they can use my truck to bring me to work, I say no, as Im almost out of warranty and I want to get shit straightened out.

Visit #7 dealer #3 35,920 miles - Complaint of grinding in the front end, squeaky moonroof, and tire rotation.
-get the wonderful call that they can't hear any grinding in the front or squeaking in the roof. At this point I lose it a bit. The front end clearly is grinding, it has every day for 3 months now. The moonroof is clearly squeaking, it has every day for 1.5 years now. I have been to the dealer before for both these issues before with no help. There is a TSB on the IWE line though, and they will order it, and they ordered a new track for the moonroof. They wont look into the grinding any further. I tell the guy I will come take him for a ride to show him the grinding, he says he doesn't want to and it doesn't matter if he hears it or not. He then brings up "Well, you know, there is a vac line tapped into the IWE hose, I don't know what that is for" (it is for a mechanical boost gauge). I say I basically don't want them to ignore damage to the truck that is there fault by not fixing this damn line. The conversation ends at this point. He calls back and has calmed down and so have I, he tells me that if when they replace the IWE line they see the hubs are damaged they will replace them. I say thank you.


So currently waiting on this unicorn of an IWE line finally shows up. If they replace the line and say the hubs are fine, my head may or may not explode.

Edit: also around dealer visit #6 i lost 5 pounds of boost. 20 phone calls emails and data logs later, 5 star basically says everything is fine and its all in my head and 15 psi is normal.

I miss 20 psi, wish i could get it back

Bro chill. Seems like the stuff you mentioned is superficial.

 

[kid icarus]

Bro chill. Seems like the stuff you mentioned is superficial.

Wow..... Utterly amazing.

 

[Raptorguy1]

The full history. I know the alignment isn't warranty work, I only included it because it took 2 trips. It seemed like every visit took 2 trips minimum.

Visit #1 dealer #1 12k miles - Complaint of oil leak and squeaky roof
-ordered new pan, cant hear moonroof squeak

Visit #2 dealer #1 12.5k miles - Drained my synthetic oil, replaced plastic pan, filled with regular oil

Visit #3 dealer #2 20k miles - alignment after 2.25 leveling kit, just before getting new tires
-denied alignment, said I should get the tires first

Visit #4 dealer #2 20.5k miles - got alignment

Visit #5 dealer #2 26k miles - Complaint of oil leak, grinding in the front end, recall for B-pillar insulation, adjust headlights, update radio
-ordered new oil pan, I asked how many times they would replace the plastic pan before they put on the 2018.5+ metal pan and was told indefinitely. I asked for Synthetic oil, they balked, I pushed, they finally said I could get synthetic if I pay extra. Recall completed. Told they couldn't hear the grinding in the front end. When I picked it up, I took the mechanic for a ride and we could clearly hear the grinding. Headlights wouldn't adjust, I was told they need to take pictures of the headlights to show ford, and they need to see if they are covered. Was told multiple times how expensive headlights are.

Visit #6 dealer #2 27k miles - Took some time to get headlights approved, but replacement was approved. When I picked up the truck (this is late October) the headlights were replaced ( I was told multiple times again how expensive they are), the plastic oil pan was replaced, but I was told that there was a TSB on the IWE lines and they were on national back order till Jan. 1. I got angry, said that is ridiculous and unacceptable, and I wouldn't be back. I was changing offices and wouldn't work near that dealer anyway after the 1st of the year. Didn't end up paying extra for the synthetic, counter lady was apologetic.

At this point, I tried to schedule an appointment with the new dealer, they were booked till second week of Jan, despite me creeping up on the end of the 36k mile warranty. I had to drive the truck less, and brought it in with 35,920 miles. New dealer doesn't have a shuttle, asks me if they can use my truck to bring me to work, I say no, as Im almost out of warranty and I want to get shit straightened out.

Visit #7 dealer #3 35,920 miles - Complaint of grinding in the front end, squeaky moonroof, and tire rotation.
-get the wonderful call that they can't hear any grinding in the front or squeaking in the roof. At this point I lose it a bit. The front end clearly is grinding, it has every day for 3 months now. The moonroof is clearly squeaking, it has every day for 1.5 years now. I have been to the dealer before for both these issues before with no help. There is a TSB on the IWE line though, and they will order it, and they ordered a new track for the moonroof. They wont look into the grinding any further. I tell the guy I will come take him for a ride to show him the grinding, he says he doesn't want to and it doesn't matter if he hears it or not. He then brings up "Well, you know, there is a vac line tapped into the IWE hose, I don't know what that is for" (it is for a mechanical boost gauge). I say I basically don't want them to ignore damage to the truck that is there fault by not fixing this damn line. The conversation ends at this point. He calls back and has calmed down and so have I, he tells me that if when they replace the IWE line they see the hubs are damaged they will replace them. I say thank you.


So currently waiting on this unicorn of an IWE line finally shows up. If they replace the line and say the hubs are fine, my head may or may not explode.

Edit: also around dealer visit #6 i lost 5 pounds of boost. 20 phone calls emails and data logs later, 5 star basically says everything is fine and its all in my head and 15 psi is normal.

I miss 20 psi, wish i could get it back

The dealer was correct on the tires. I have to wonder if part of the problem is you've gone to 3 dealers? None have had time to know you or your truck before you go someplace else.

 

[Jake17]

I wonder if the problem is you've gone to 3 dealers? None have had time to know you & yer truck.

 

[Oldfart]

From what I've been reading it sounds like you are one of the lucky ones. I've never seen a new vehicle from anyone that had so many people with major, soak all your carpets, water leaks from new. I stopped at a dealer to look at a Rebel on a day it had been in the 60's and sunny and was around 35 at night when I was there. We had just gotten done with a few days of rain. When the salesman pulled it up for me inside the cab there was water from condensation pouring off the roof, sunroof, and windshield. You would have needed 2 big bath towels to dry it off. I had already read about the leak issues but I played dumb and asked him, "Does this have a leak?" He told me with a straight face, "No, it was real windy today." Up until that point I never knew you had to beware of wind or else your vehicle will be like a rolling hot tub inside.

 

[Hawaiian Time]

The full history. I know the alignment isn't warranty work, I only included it because it took 2 trips. It seemed like every visit took 2 trips minimum.

Visit #1 dealer #1 12k miles - Complaint of oil leak and squeaky roof
-ordered new pan, cant hear moonroof squeak

Visit #2 dealer #1 12.5k miles - Drained my synthetic oil, replaced plastic pan, filled with regular oil

Visit #3 dealer #2 20k miles - alignment after 2.25 leveling kit, just before getting new tires
-denied alignment, said I should get the tires first

Visit #4 dealer #2 20.5k miles - got alignment

Visit #5 dealer #2 26k miles - Complaint of oil leak, grinding in the front end, recall for B-pillar insulation, adjust headlights, update radio
-ordered new oil pan, I asked how many times they would replace the plastic pan before they put on the 2018.5+ metal pan and was told indefinitely.

Does the engine have to be pulled to replace the oil pan? It might be worth it to pay Ford the difference for the metal oil pan if they will cover the labor.

Did the second plastic oil pan fix the leak?

 

[Jake17]

Does the engine have to be pulled to replace the oil pan?