What did you do to your Raptor today? (Gen2)

[EastEndAngler]

Picked it back up from the dealer. I went in complaining about the shifting and loose feeling suspension. Took a month but my 3rd party warranty covered a new transmission, all 4 shocks, upper control arms, and sway bar endlinks. The transmission is significantly better. I just assumed based on everyone's complaints about the 10r80 the issues I was complaining about were normal, but it's night and day. And I haven't even reinstalled my Goosetuned TCM tune. Obviously new shocks feel great too and the floaty loose feeling is no more. I took it to South Bay Ford in Los Angeles and they went back and forth with the 3rd party warranty to get everything covered. I paid my $300 deductible and the warranty took care of the $19k bill.

how did you get shocks covered by warranty?

 

[Space Ghost]

what is your build month ? are you sure your issue is related to phaser ?

october 2019
Though @FordTechOne mentioned october the new design was released but maybe it took a few months to implement it in later builds?
Have had the revised recall/CSPs since they were released

 

[FordTechOne]

october 2019
Though @FordTechOne mentioned october the new design was released but maybe it took a few months to implement it in later builds?
Have had the revised recall/CSPs since they were released

The new parts and calibration went into production 11/30/2019, so yours was built before the cutoff.

 

[Old-Raptor-guy]

Interesting timing, my 2020 just started doin this too, fun.
Odd cause im pretty sure this truck was build when they released the new parts and it had the latest revisions.
Change oil every 2500 as well, oh well im still under warranty at least.

Documents i have say Dec 1st 2019, either way you are before that date.

Newest one i have seen with old design was built Nov 27th 2019. I have not seen any new design phasers fail.

There are dealers that still have the older design in stock along side the new design. (the dealer i purchase from had 14 of the old design left as of 6 months ago, they try and pawn them off on me once in awhile)

We did (my shop) 3 sets last month.

 

[remyboyphil]

how did you get shocks covered by warranty?

The 3rd party warranty through Carmax covers basically everything.

 

[Roush2568]

The new parts and calibration went into production 11/30/2019, so yours was built before the cutoff.

The phasers where replaced with the updated versions in my truck 20K miles ago. I assume the dealership updated the calibration at time of replacement as part of the process. Can you confirm that's how it's done?

 

[bachfool]

The 3rd party warranty through Carmax covers basically everything.

What did you say for diagnosis? I have the CarMax warranty, and their currently putting a new transmission in have always have good experiences with their warranty

 

[remyboyphil]

What did you say for diagnosis? I have the CarMax warranty, and their currently putting a new transmission in have always have good experiences with their warranty

For the shocks, I told them that the suspension felt loose and unstable at speed. I mentioned that over highway expansion joints I would get a "speed wobble" sensation and that over speed bumps it would continue bouncing several times. It really wasn't that bad but I asked them to check cause why not. And the dealer is incentivized to find an issue because they just bill it to the warranty anyway. The warranty company ended up sending 2 inspectors. The first was not able to verify to suspension issues, but I asked the dealer to request another inspector and the second verified the issues and approved the repair.

 

[Space Ghost]

The new parts and calibration went into production 11/30/2019, so yours was built before the cutoff.

ah ok thanks, for whatever reason i thought october or maybe my build was november, have my blend date somewhere but either way i have the rattle and will get the new parts and fix under warranty so no biggie

 

[FordTechOne]

The phasers where replaced with the updated versions in my truck 20K miles ago. I assume the dealership updated the calibration at time of replacement as part of the process. Can you confirm that's how it's done?

Not likely. It was a separate CSP; they don’t get paid to update the PCM as part of the TSB to replace the VCT units.