Weak start-up after sitting for ~1 hr

[smurfslayer]

I suggested that to the ford tech and he shot it down. (He said these engines are either port or direct injected, I rebutted "they are both," and he shot it down again for some reason or another.)

Ford called me later in the week saying "their computer isn't throwing any error codes, so as far as they can tell everything is fine."

FFS. If that purge valve is $30 I'd rather do it myself than take it back to them. That would be your best guess though?

They won't even try to diagnose an issue being present unless their stupid ****ing computer readout tells them there is something wrong.

You’re wasting your breath there. This may suck, but you’re going to have to get another tech involved either there or at another stealership. You could try to appeal to the service mangler, but probably your best bet from a not going crazy perspective is to just have them document the concern on the ticket, and document “no codes, tech refused to investigate further”. I had a note like this added in the run up to my lemon law suit - ages ago, against a manufacturer far, far away. The writer didn’t want to do it, but I made them via the service manager. I hate having my time wasted.

get the writer to document the concern, spend a few minutes ratting them out to Ford C/S, the dealer’s social media pages, and any dealer feedback solicitations you get. If you are constructive in your criticism, these venues do get answers.

If they’re serious about C/S, the service manager will oversee customer surveys and each visit will get you a survey. I dinged them on repeatedly asking me for surveys by typing something like “I appreciate your taking customer service seriously, but I would ask that you only ask me to fill out the survey once”. Service manager called me in a day or two to ask about what I meant, so I forwarded all the emails back, she called me back and found that the process had no “stop after” nnn attempts so all their customers who left an email were getting reminders to fill the survey out every few days.

good luck.

 

[17022]

You’re wasting your breath there ... probably your best bet from a not going crazy perspective is to just have them document the concern on the ticket, and document “no codes, tech refused to investigate further”.

This is a good idea... At this point, I agree xpending energy to get them to try harder is just a waste. I plan to complain in some fashion, and I need to do it in a way that will be taken seriously. Venting, so speak, won’t do anyone any good.


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[17022]

May also be your fuel pump. Check valve that holds fuel in the lines . Not sure how the new trucks are but i can hear the pump prime as soon as the key is put in the ignition on my 14 . Hot start pressure and fuel is there , warm start pressure and fuel has bled down. Your ECM may not prime the pump . Cold start ecm primes pump. Just speculating here . I know if i shut my 14 EB and try to restart right away i will get a long start like in your video

That is a good idea as well. Can this be tested somehow? Ford certainly isn’t going to do it for me, and direct replacements look to be expensive (~$300). It’s sad I have to be doing this investigation myself, and Ford isn’t doing a thing to try to figure it out.


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[smurfslayer]

I know it’s frustrating to have an issue like this, but the grass isn’t greener elsewhere, owing to the dumbing down of what it takes to be a dealer mechanic.