Badgertits
FRF Addict
Since the cam phaser noise concern is a documented issue, there is zero reason for the dealer to suspect that it's a tune induced issue, or to spend their time looking for a tune.
The only time a tune is generally suspected is when the concern is outside of the norm for a factory failure. This includes things like uncommon/tune indicative DTCs setting, powertrain component failure, factory parameters outside of specification, etc.
1000% agree & have literally been told as much by service tech