I use to have an ok experience with the FP team but the few times ive called them its been nothing but attitude with them and that was 2 months ago. I get it that they are swamped with idiots that call every day, day after day...completely understood but the lack of communication between Ford and dealers/customers for how much we spend on these vehicles is absolutely terrible.
Going on 6 months now from when my order was placed and then in production since the 23rd of September while others have been in August with zero communication about anything. Really makes you think that hey my hard earned money would be best served with another brand at this point.
Simple communication to the effect saying hey here is what is going on, here is what the hold up is and here is when or what we are expecting would be enough. Heck even an acknowledgement of any kind to the dealers etc....its not hard developing an analytical system where you go to a dealer, they input your info and you get communication and progress on your build. Taylor made, hey you are our customer and you will be treated with the same respect across the board. Definately not the case here.