Torque converter failed

[rtmozingo]

I had one of the first 5 Star tunes. It was pretty crappy. Way to jumpy and the shifting was awful. They couldn't dial it in after several months and different iterations. They finally stopped returning my emails to fix it.

The truck has plenty of power for me doing normal driving. I've spent a good amount of time on the dirt and at no point did I feel like the truck needed more power. More suspension, yes but not more power. Baja and sport modes take care of the power issue for me.

Glad to hear you are getting taken care of, sorry to hear your issues.

I actually got to test ride/drive the 5 star truck at TRR last year, and I couldn't tell any different from stock, the 0-60 times were unchanged from my timing. I told several people on the facebook group and got blown off, but all those people ended up dropping the tune later.

 

[k-rub]

I hope the MPT works out. I've heard great things about them.

I honestly never felt the truck was faster with the 5Star tune. Felt more jerky like they upped the throttle sensitivity.

The few bolt-ons I've done really helped with the lag in normal mode. I'm pretty satisfied with the stock tune at this point now.

 

[k-rub]

UPDATE:

I feel like this is just the beginning to a long drawn out saga.

I left CA under the impression I was getting a new trans. Several days later I get a call saying that something happened, Ford denied the new trans, and that they had to order the torque converter. The parts were on backorder and wouldn't be here for a week. That week ended this past Monday. I get a call today from the dealer saying they finished the repair, took it for a test drive and the truck broke again with the same issue. ****.

They escalated it to the Ford hotline and asked me to call the Ford customer service rep and put some pressure to get a new trans or to buy back the truck. I definitely did both of those things. They said up to 4 days to approve the new trans and their review to see if it's eligible for a buyback will take 5 days. I've had a few other issues that they will take into consideration for the buyback.

I'm at the end of day 17 without the truck...

 

[zombiekiller]

UPDATE:

I feel like this is just the beginning to a long drawn out saga.

I left CA under the impression I was getting a new trans. Several days later I get a call saying that something happened, Ford denied the new trans, and that they had to order the torque converter. The parts were on backorder and wouldn't be here for a week. That week ended this past Monday. I get a call today from the dealer saying they finished the repair, took it for a test drive and the truck broke again with the same issue. ****.

They escalated it to the Ford hotline and asked me to call the Ford customer service rep and put some pressure to get a new trans or to buy back the truck. I definitely did both of those things. They said up to 4 days to approve the new trans and their review to see if it's eligible for a buyback will take 5 days. I've had a few other issues that they will take into consideration for the buyback.

I'm at the end of day 17 without the truck...

damnit that sucks. I'm on day 10 of an obviously bad motor. I'm supposed to get a status update tomorrow, but I'm not hopeful.

When my gt350 had a trans problem, I didn't see the car for just under 3 months. In hindsight, i should have made them buy it back from me, but i stuck with it.

I hope you get whatever solution you'd like best shortly.

 

[smurfslayer]

UPDATE:

I feel like this is just the beginning to a long drawn out saga.

I left CA under the impression I was getting a new trans. Several days later I get a call saying that something happened, Ford denied the new trans, and that they had to order the torque converter. The parts were on backorder and wouldn't be here for a week. That week ended this past Monday. I get a call today from the dealer saying they finished the repair, took it for a test drive and the truck broke again with the same issue. ****.

They escalated it to the Ford hotline and asked me to call the Ford customer service rep and put some pressure to get a new trans or to buy back the truck. I definitely did both of those things. They said up to 4 days to approve the new trans and their review to see if it's eligible for a buyback will take 5 days. I've had a few other issues that they will take into consideration for the buyback.

I'm at the end of day 17 without the truck...

I am at a total ****ing loss to explain how there is any value to Ford by cheaping out a trans - what? $2k ? $2500? on a chance that the much cheaper converter will fix the issue - a slim chance, with the possible end result being they may have to buy back the truck?

How can you stay in business using that calculus? I realize that the number of vehicles with warranty claims is pretty small, and that you don’t want to blindly throw expensive hardware at a problem that would be fixed with a cheaper component. However, symptomatically this was kind of a kooky failure. So, instead of a few thousand, they may have to eat about 10-20k in a potential buy back now.

The same powertrain is going into the new Navigator. Will they treat Lincoln black label customers this way?

 

[k-rub]

I really don’t even know at this point. It makes no sense. So much back and forth between the dealer and Ford and myself. 3 days here and 4 days there for bs authorizations and requests. If both the trans and torque converters are on back order that is an indicator to me...

I love this truck. I’d rather have it fixed and sent back. But I’ve had this thing at the dealer so many times my neighbors now comment to everyone “his truck broke again” when they see a different rental. No joke I’ve had at least 6 different rentals/loaners since I bought the truck new.

 

[Gargamel]

I believe that Ford does have to pinch pennies on warranty because all of these serviceable parts are out of stock. The demand has exceeded their service volume, and that is not a good sign. This engine and transmission have not been good for them.

 

[jaz13]

I believe that Ford does have to pinch pennies on warranty because all of these serviceable parts are out of stock. The demand has exceeded their service volume, and that is not a good sign. This engine and transmission have not been good for them.

It's called JIT (just in-time inventory). Been a big thing in manufacturing for at least two decades and is nothing new. Inventory is expensive and companies have been saving tons of money minimizing inventory. The Dell Computer empire was built on this idea.

 

[POOPonYOU]

Do they pay back the ADM if they buy the truck back?

 

[zombiekiller]

Do they pay back the ADM if they buy the truck back?

Please tell me that you are not serious.