trayack
Full Access Member
Sadly, this won't be a happy go lucky post and I'll try to keep the rant to a bare min.
To preface, I'm an LEO, so I drive ford products literally for a living....unfortunately. As I'm the shift Sergeant my vehicle in an Expedition
(when its not broken) and other times one of the Interceptor SUV's. I tried to put my poor experiences aside from our work vehicles and ended up special ordering a 2013 Raptor SCab. I was extremely hesitant in this purchase as a result of my negative experiences with our cruisers. However, I personally knew the head tech at the dealership I ordered the truck from and was more than confident in his abilities. Sadly, two years ago he was tragically killed in a sky diving accident.
Over the last few years I've experience the "normal" Raptor related issues and sort of just sucked it up....until now.
Roughly two months ago I noticed that the rear suspension seemed stiffer than I remember it ever being before, but had kind of just blown it off knowing that sometimes the cold weather will effect the shocks a bit. At the end of last month it had gotten worse and I now noticed that the truck would shudder pretty badly as the rear suspension unloaded after a bump.
Thinking maybe the vibration dampener had failed (again) I took it in to the dealership. Once there they drove the truck and also noticed that something was amiss. The dampener was intact this time, but they found that the left rear shock was not performing correctly and was actually making a fair amount of noise.
Please note that my truck currently has 28,000 miles on it, and at that time was 2 months past its 3 year factory warranty. I purchased the Ford extended warranty at the end of my first year of ownership but we all know that it does not cover the Fox shocks.
The dealership notified Ford of the issue, who promptly denied the claim. The head of the service department actually recommended that I contact Ford Customer Service to see if they would be willing to change their mind regarding the issue seeing the low mileage, and that the truck had only been out of the 36 month warranty by 2 months. At that point Customer Service told me to bring the truck back into the dealership so that they could go through the paperwork one more time and get to the bottom of the issue....great news I thought. They did state that I would have to leave the truck there until this was resolved, which was a bummer as its my Daily Driver.
Over a week goes by and the dealership calls me....guess what. After all of this, Ford denies to fix the issue....AGAIN.
I'm so completely over this company and their lack of standing by their product. I purchased their top tear truck, a truck that was claimed to concur Baja, although mine has lived on road for 99% of its mileage, and the only off roading its seen has been 20mph on the beach in the summer months. I'm insanely **** with my vehicles, and have built several cars from the bare chassis on up at this point, so I'm not someone that can be BS'd when it comes to anything automotive.
Just to top it off, I had the truck up on my lift (I'm fortunate enough to have a full working garage) changing the oil at the beginning of this week and noticed that the front right shock is now pissing shock oil out of the shaft seal at an alarming rate. Keep in mind I'd just cleaned the shock less than 2000 miles ago, yeah...I'm that ****.
Left Rear Shock
Right Rear Shock
Left Front Shock
Right Front Shock
At this point I'm pretty upset that I'll have to come out of pocket to fix the issues with my truck, an even more upset regarding how ford has chosen to handle, or not handle this (these) issues.
I will say that I am very pleased with all the dealership has done for me and will continue to support them with future purchases, as they are also a Dodge dealer. Who knows, at this rate....maybe a Power Wagon is in my future.
- Travis
To preface, I'm an LEO, so I drive ford products literally for a living....unfortunately. As I'm the shift Sergeant my vehicle in an Expedition
(when its not broken) and other times one of the Interceptor SUV's. I tried to put my poor experiences aside from our work vehicles and ended up special ordering a 2013 Raptor SCab. I was extremely hesitant in this purchase as a result of my negative experiences with our cruisers. However, I personally knew the head tech at the dealership I ordered the truck from and was more than confident in his abilities. Sadly, two years ago he was tragically killed in a sky diving accident.
Over the last few years I've experience the "normal" Raptor related issues and sort of just sucked it up....until now.
Roughly two months ago I noticed that the rear suspension seemed stiffer than I remember it ever being before, but had kind of just blown it off knowing that sometimes the cold weather will effect the shocks a bit. At the end of last month it had gotten worse and I now noticed that the truck would shudder pretty badly as the rear suspension unloaded after a bump.
Thinking maybe the vibration dampener had failed (again) I took it in to the dealership. Once there they drove the truck and also noticed that something was amiss. The dampener was intact this time, but they found that the left rear shock was not performing correctly and was actually making a fair amount of noise.
Please note that my truck currently has 28,000 miles on it, and at that time was 2 months past its 3 year factory warranty. I purchased the Ford extended warranty at the end of my first year of ownership but we all know that it does not cover the Fox shocks.
The dealership notified Ford of the issue, who promptly denied the claim. The head of the service department actually recommended that I contact Ford Customer Service to see if they would be willing to change their mind regarding the issue seeing the low mileage, and that the truck had only been out of the 36 month warranty by 2 months. At that point Customer Service told me to bring the truck back into the dealership so that they could go through the paperwork one more time and get to the bottom of the issue....great news I thought. They did state that I would have to leave the truck there until this was resolved, which was a bummer as its my Daily Driver.
Over a week goes by and the dealership calls me....guess what. After all of this, Ford denies to fix the issue....AGAIN.
I'm so completely over this company and their lack of standing by their product. I purchased their top tear truck, a truck that was claimed to concur Baja, although mine has lived on road for 99% of its mileage, and the only off roading its seen has been 20mph on the beach in the summer months. I'm insanely **** with my vehicles, and have built several cars from the bare chassis on up at this point, so I'm not someone that can be BS'd when it comes to anything automotive.
Just to top it off, I had the truck up on my lift (I'm fortunate enough to have a full working garage) changing the oil at the beginning of this week and noticed that the front right shock is now pissing shock oil out of the shaft seal at an alarming rate. Keep in mind I'd just cleaned the shock less than 2000 miles ago, yeah...I'm that ****.
Left Rear Shock
Right Rear Shock
Left Front Shock
Right Front Shock
At this point I'm pretty upset that I'll have to come out of pocket to fix the issues with my truck, an even more upset regarding how ford has chosen to handle, or not handle this (these) issues.
I will say that I am very pleased with all the dealership has done for me and will continue to support them with future purchases, as they are also a Dodge dealer. Who knows, at this rate....maybe a Power Wagon is in my future.
- Travis
