GEN 2 SYNC radio very slow to respond to touch

[SetInCalifornia]

Hi all. I have a 2018 that has started to respond extremely slow on the radio screen. I have noticed that it seems to take forever for the message to come up notifying that data is happening over SYNC Connect. But once that message occurs, the radio seems much better.

On and off, I see the "No GPS" on the map as well, which then makes it become useless. My Raptor just went out of warranty, so I'm hoping this is not expensive.

Tried so far:
-Master Reset
-disconnect battery for 30 minutes then do Master reset
-hard restart of radi with the power and right button

None have fixed this.

 

[Donovan]

How many miles on vehicle, not that it matters.. Mine acts up onces a month. I am at 72k.

 

[91Eunos]

Same here... including an update to Sync

The reboot and update helped a bit, but still getting the slow screen response, and bluetooth is all but impossible. Stays connected for a couple seconds then disconnects. I have to plug in the phone and use car play to make hands-free calls.

Becoming tiresome

 

[SetInCalifornia]

I'm only at 25k miles now. The SYNC system is infuriating to use in this state. Dealer says they will have an electrician look at it in JULY because they are that backed up with service calls. I'm concerned this is going to get expensive fast if its not a common problem.

I saw on a couple other threads that the APM (whatever that is) may be the reason and need replacing. No idea what that involves.

 

[FordTechOne]

I'm only at 25k miles now. The SYNC system is infuriating to use in this state. Dealer says they will have an electrician look at it in JULY because they are that backed up with service calls. I'm concerned this is going to get expensive fast if its not a common problem.

I saw on a couple other threads that the APM (whatever that is) may be the reason and need replacing. No idea what that involves.

Have you updated the software? That may resolve your issues.

 

[Donovan]

Have you updated the software? That may resolve your issues.

I may call the stealership to ask about this.

 

[guyzilla]

I too have an '18 and did I software update via flash drive and tried wifi update search as well yesterday. I'm still on sync 3.0. Is this the last update for the 2018? Thanks.

 

[FordTechOne]

I too have an '18 and did I software update via flash drive and tried wifi update search as well yesterday. I'm still on sync 3.0. Is this the last update for the 2018? Thanks.

You can run your VIN here to see if any later updates are available:

https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html

 

[REMIX]

2019 and mine is terrible.

 

[jond]

I have a 2018 had same issues. Dealer replaced the APIM module under extended warranty. Seems to be a known issue.