Steering wheel button issue

[Big Johnson]

Mine was doing same thing, volume up would change track, change track would change source etc, would work intermittently, replaced it and no issues since

 

[ScottRaptor]

Digging up a very old thread via search instead of creating a new one...hope this is ok.

Here is my issue. My directional pad part of the steering wheel control button does not respond (left button, top half). The cruise control part of the button works fine and the other button (volume, track, etc) also work just fine. After doing some online research I first checked the Steering Wheel Control Module fuse in the interior fuse panel and it does not appear popped. Next I decided to replace the clock spring. After replacing with a new clock spring, I tried the d-pad and it was still non-operational. Lastly I replaced the actual button for a new one and I'm in the same spot, everything works except the directional part of the button.

Any other troubleshooting ideas from the group?

 

[FordTechOne]

Digging up a very old thread via search instead of creating a new one...hope this is ok.

Here is my issue. My directional pad part of the steering wheel control button does not respond (left button, top half). The cruise control part of the button works fine and the other button (volume, track, etc) also work just fine. After doing some online research I first checked the Steering Wheel Control Module fuse in the interior fuse panel and it does not appear popped. Next I decided to replace the clock spring. After replacing with a new clock spring, I tried the d-pad and it was still non-operational. Lastly I replaced the actual button for a new one and I'm in the same spot, everything works except the directional part of the button.

Any other troubleshooting ideas from the group?

What year truck and what audio system?

 

[ScottRaptor]

2013 and I have the basic 800a package.

 

[ScottRaptor]

Bump. Anyone have any other trouble shooting ideas or had this same issue and found the cure?

 

[FordTechOne]

Since you already replaced the clock spring and switch, you most likely have a circuit issue between the switch and clock spring or between the clock spring and Instrument Panel Cluster (IPC). It’s possible that the IPC is at fault, but that’s least likely. If you have ForScan or can obtain it, you can pull DTCs from the IPC to help narrow down the fault in the event that it’s a short to ground, short to voltage, short together, etc.

Here is the wiring diagram:

 

[ScottRaptor]

Thanks for the reply! I don't have FORScan so most likely I'll have to take it to a repair shop and have them evaluate it. I appreciate your expertise!