Yes, we have been full-tilt building these packages and fulfilling literally thousands of orders... The best way to reach us is by phone, late afternoon (I'm here from 10am to 10pm daily). We have 3 guys who can answer any questions you have, but they are also the lead engineer, CAD designer, system tuner of these packages. Their daily priority is the QC of the product, trying to meet deadlines the best we can. When we get this busy, social media, forum posts, emails, and back-to-back phone calls have to be put on hold or our lead times will be 9 months for as many of these as we sell.sorry have to disagree with customer service. Very poor communication
In the future, once we find a talented, knowledgeable person and someone who truly can wrap their head around these complicated trucks, we will have a dedicated customer service person. For now, the person answering the phone is literally the person who spent years developing these packages and it's hard to just put anyone in that place. We appreciate your patience and understanding, and this year we have some big plans to help streamline all of these growing pains of our massive growth.
Appreciate the support and glad you enjoy the products.I’ve had the same issue with them , but I keep ordering , their stuff is top notch , and they r pro super Busy for that reason. A certain place in Texas has way worst customer communication , and lead times , I’m 3- months in on tweeters adapters that they made wrong , still have not received the correct ones. Now some of the wait time is on me , as they wanted pictures .
We will not get anywhere near an Autotec head-unit with one of our packages. Nothing but countless hours of troubleshooting and trying to make that radio sound somewhat decent.I emailed them 3-4 days ago asking about compatibility with the Autotec headunit/screen.... not a peep.
It ended up taking about 12 weeks. Had to work with them to get a couple of bugs worked out. It’s definitely a high quality, well engineered system. It does sound very good. In hindsight I think my expectations were too high given my unwillingness to give up the space under the rear seat and my desire to keep the factory pillars. I think the 3 way active, non stealth package would have delivered the performance that I was anticipating. With that being said, the more I listen to the 2-way active, stealth package, the more I appreciate what they packed into a completely factory looking package.
We appreciate your patience DCM. Let the system break in over time, especially the subwoofers so they come alive. Last year we pre-broke in the subwoofers so when it shipped, they were at full potential. In the past 3 months, we just didn't have the space/time to break in a thousand woofers... In the future, if you want to upgrade, just let us know and we can apply a credit to the 3-way under seat setup
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