Serious Sync Connectivity Issues / Sounds

[DFWRob]

Hey all -

All of a sudden (past 1-2 months) Sync has been awful. I am getting frequent audio errors (Think the sound that happens when you plug in a guitar to an amplifier) also carplay doesn't connect randomly. I will be randomly peforming functions on the truck (opening tailgate, switching things on the main screen) and I will get this sound. It's almost like there is a short.

The bigger issue is during a phone call - the microphone will cut out and the sound will drop. The only way to fix is to send to your phone and listen on speaker.

The only thing I have changed is adding that stupid State Farm tracker thing. Do you think that will cause this interference?

 

[smurfslayer]

Does that plug into the OBDII port?
if so, remove it. @FordTechOne ?

 

[Keith88]

My truck was doing all of this. They replaced the Sync module n the accessories module.

 

[FordTechOne]

Hey all -

All of a sudden (past 1-2 months) Sync has been awful. I am getting frequent audio errors (Think the sound that happens when you plug in a guitar to an amplifier) also carplay doesn't connect randomly. I will be randomly peforming functions on the truck (opening tailgate, switching things on the main screen) and I will get this sound. It's almost like there is a short.

The bigger issue is during a phone call - the microphone will cut out and the sound will drop. The only way to fix is to send to your phone and listen on speaker.

The only thing I have changed is adding that stupid State Farm tracker thing. Do you think that will cause this interference?

Those OBD2 trackers cause a variety of issues, including those listed. Unplug it, do a Sync Master Reset, disconnect/reconnect the battery, and re-evaluate.

 

[DFWRob]

Those OBD2 trackers cause a variety of issues, including those listed. Unplug it, do a Sync Master Reset, disconnect/reconnect the battery, and re-evaluate.

Hey Sir - thanks for the help - I didn't clarify this is a bluetooth based device. I will confirm there is nothing in the port though. I will do a master reset also.
I called my dealer and they are going to replace the battery.

 

[DFWRob]

OK - update. Replacing APIM, also replacing battery. . Have had loaner for 6 days. Dallas Love Field Ford has been great. Jay is my service guy, he's been super solid.
Anyone have any experience if the truck changes at all after an APIM replacement?

 

[STHenry]

I had one replaced on my 2018 and the only thing that I experienced was a loss of all presets. Minor considering what was failing really.

 

[DFWRob]

Got truck back this morning - no more weird sounds. Works Great. Only thing I noticed is now I have a "FAV*" button on the bottom on the screen. Forgot what was there before, but got that now.
Also - had an Explorer for the loaner. What a POS. Zippy motor and a joke infotainment. Didn't they use to be truck-ish...what a horrible suv.

 

[RaptorFan1988]

Got truck back this morning - no more weird sounds. Works Great. Only thing I noticed is now I have a "FAV*" button on the bottom on the screen. Forgot what was there before, but got that now.
Also - had an Explorer for the loaner. What a POS. Zippy motor and a joke infotainment. Didn't they use to be truck-ish...what a horrible suv.

That’s a bummer - the explorer ST was on my short list for a while but I’ve been hearing a lot of the same sentiments about them lately.

 

[DFWRob]

That’s a bummer - the explorer ST was on my short list for a while but I’ve been hearing a lot of the same sentiments about them lately.

Dude compared to a raptor you feel like you are sitting on the pavement. It's so carlike