melvimbe
FRF Addict
Agreed, it is all about the individual techs. I still have not found a local Ford Service that is trustworthy or competent. It's a shame that we pay for warranties and Ford just wrings their hands and takes our $.
What I will do is change the end links myself, take pictures and email them to my local service manager-the one that said my skid plate was causing the rattle .
While I understand the frustration, doing the work yourself doesn't hurt the dealer at all, you're just risking a voided warranty if your work can be blamed for any other repair on the vehicle. Just show them the pic and explain the issue to them, and hold them to their end of the warranty. Or pick a different dealership if you want.