Chris - No, I haven't talked to Mike on the phone... only email. I feel we're communicating clearly via email, but I did email him this video this evening and asked him to call me if he thinks a phone conversation would be beneficial.
Here's a 25 second video I made on my ride to work on Friday; you can see that the truck shifts 5 times (4-5-4-5-4-5) in only 17 seconds at a 40 mph cruise. I just can't believe this is normal.
https://www.youtube.com/watch?v=_FNOQCE19WI
That doesn't seem normal to me. I admit that I do not run a performance tune so I don't have personal experience to compare to. Have you sent a link to that video to Mike? I will send it to him now either way. The only time I personally can see that as "normal" would be in varying terrain that has you constantly going from one extreme uphill to another. In my experience, the shifting should hold the higher gear until a grade causes added load enough to make it down shift. But not back and forth like that.