Hey Fellas,
Here's the situation...
The manager (not the owner), called me yesterday Monday... he said that he sold the car the following Monday after my Saturday trade-in to a wholesaler... he gave me some story about confusion on whether they were to keep the wing or not...
I stuck to my guns and told him that I wouldn't have gone out of my personal way on my day off to take the stock deck lid to the body shop for the swap literally 48 hours later after the sale...
He wanted to compromise for $750 cash and the rest in dealer services...
I told him that I respectfully don't need their services as its too far of a drive for an oil change...
Guess what? After his "salesmanship" (which I can certainly appreciate)... he agreed to cut me a check for $1500. No joke.
In my opinion, however the confusion had been generated between my salesperson and the manger is not my fault, but Sandy Springs Ford is doing the right thing to make the customer happy... $1500 is nothing to sneeze at, but its not like we're talking about $15,000!
So, supposedly... "the check is in the mail"... The manager was very cordial and polite and I have no reason to doubt their word that the check will arrive shortly and I will give them my repeat business in future.
Other than some confusion over the wing, I am very pleased with the service I received from my salesperson, and they're stepping up to the plate and doing the right thing to reimburse me for the wing.
Some others here have indicated that they may not have a very high opinion of SSF, but I think if you dug deep enough.. when it comes to spending money, every dealership has probably had some issues...
At least for this one issue at this point in time... the consumer (me) is being taken care of.
Thanks for listening to me rant fellas... if things turn out differently and they don't follow through, I'll repost the outcome.
Mark
