Rust where bed contacts rear frame???

[no1]

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[R1jamn]

More Pics.

I set the gap at 3/32" of an inch.
The Rust-Oleum White enamel spray paint was a perfect color match to Fords "Oxford White".
The bumper is now aligned and level because of the GOOD trailer hitch I picked up from another forum member.
(Note: the trailer hitch nuts are torqued to 129 lb-ft or 175 Nm).

Just to inform everyone.
Ford Motor Co. wanted to make this right (Thanks for your help Crystal) but it was the local dealership that was dicking me.
I let my local dealership try to fix it twice. They screwed it up twice and enjoyed taking my Raptor for a joy ride twice.
Ford set-up an arrangement to have another dealership look at it. Another dealership actually called me to schedule an appointment. (That was very cool!).
I did not want or need the drama from another dealership so I took care of this myself.

 

[no1]

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[GoHerd2000]

Long time lurker here.

I have a 2014 with this issue and asked my dealer service dept to take a look.
They took photos and sent to Ford. The same day I got a call from service dept and they read me a response from Ford stating something to the effect of - the bed cover install would impact the bed rails and Ford would not cover.

I assume there was some serious miscommunication about the issue between the service dept and Ford.

I called Ford and asked that they take another look at the issue. Service dept has resubmitted the issue.
Waiting to see whats next.

 

[COBRA90GT]

@GoHerd2000 - You might want to get ahold of @FordService on here (msg board) to have them assist you, g'luck !

 

[R1jamn]

Service techs have given me the run around before.
I would go back to the dealership and speak with the service manager.
Be polite and cordial.

Perhaps there was a misunderstanding.
Stay and observe while they take pics.
Good Luck.

 

[GoHerd2000]

I did speak to the service manager after contacting Ford.
Very professional. I'm hoping it's miscommunication only.

I was interesting that Ford provided a response literally hours after the initial service appointment.

 

[FordService]

@GoHerd2000 - You might want to get ahold of @FordService on here (msg board) to have them assist you, g'luck !

Did I hear the call? FordService is here to help, COBRA90GT!

I did speak to the service manager after contacting Ford.
Very professional. I'm hoping it's miscommunication only.

I was interesting that Ford provided a response literally hours after the initial service appointment.

Hi GoHerd2000,

Do you have a case number? If so, send it my way in a PM; I'll look into this.

Todd

 

[GoHerd2000]

I'm being told this isn't covered as only painted body panels are covered.

My dealer / service department aren't doing a great job communicating either.

+1 to FordService for helping me out as much as possible.

 

[d.p]

I have the same issue but only on the passenger side. My service rep said she took pictures and sent it off to get approved by Ford but I have yet to hear anything back. I called and left a message today but does it usually take 3 or 4 days to hear back from Ford?

@fordservice