I wish I could say the same, I would agree with you up till about a month ago in my case. I hope its true about the quality and craftsmanship when I finally do get my bumper!! I ordered my bumper 7/29/2014 and paid for my bumper a few days after that. To put it all out on the table I did ask for some custom changes that they had never done before so I knew it would take longer with the cad designing and fab work that had to be done but I was told it would be no problem. I have been told for the past month that my bunper was almost done! I also called 2 times last week to ask what was going on and find out the status of my bumper but as of this post I have not gotten a return phone call or email....... If I knew upfront it would take more than 3 months (and counting) for my order I don't know if I would have placed my order at all. @
ROGUERacing I would like an update please and don't think I should have to call you more than 2 times to even get someone to answer the phone or call me back!!
Adam, I apologize for missing the phones last week while we were out of the office at the SEMA show. I have gone through all the emails and messages and thought I got through them all, but I guess not. I think it would only be fair to clarify the reasons your order has taken so long, and to be fair to mention that we made it clear upfront that it would take awhile for R&D on a custom designed bumper/ winch system. We worked closely with you to design a one off bumper that integrated a winch that could be removed from the front to the back as well as completely designing a built in receiver hitch and winch plate provision to accommodate your requests. We thank you for your continued patience but we would like everyone to understand that this is a special custom order. Your bumpers themselves have been done we are just wrapping up final revisions of the winch plate and didn't want you to have to incur double shipping. I will have Ryan give a call in the morning. Everyone else we are pleased to let you know that non customs bumpers ship out within 2 weeks of ordering! Sent from my iPhone using Forum Runner
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How much for just the top hoop bar if you already have the throttle bumper? What finish is used, as it would have to be ground off to weld on the top bar. Thanks
Jimbo, To do this correctly the bumper would have to be completely stripped down & a bar welded on and resent to powdercoat. Honestly building a whole new bumper would be easier. Call us in the morning we can discuss options. 855-757-6483 Thank You, Christine Sent from my iPhone using Forum Runner
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Yikes. Was looking at Rogue for my truck, but don't know if I'd wait 3 months for a bumper. I have called a few times and received no response as well. Customer Service - 0, fooling the public - 2.
Krilik, We apologize for any missed calls last week while we were in and out of the office for SEMA. We have made a strong effort to return all messages and emails. All regular bumper orders are shipped out within 2 weeks of ordering. No fooling the public here, I can assure you that. Call us #855-757-6483. Or email
[email protected] Were in the office M-F 9-6 Or feel free to call my cell 702-506-4612 Thanks, Christine Sent from my iPhone using Forum Runner
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Saw Christine at SEMA at the Rogue display truck. Sounded like they were very busy getting ready for SEMA. I ordered both front and rear bumpers on 9/26. Was told 3 to 4 weeks at that time, but knew that wasn't going to happen. Might stop over there in the next day or so.
Jim, Your bumpers are coming back from Powdercoat tomorrow and then into final assembly. I'll call you in the am to schedule install. Thanks for your patience! ddc4d Christine Sent from my iPhone using Forum Runner
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I don't suppose the free shipping offer is internationally?
Unfortunately, no but I can get competitive international rates. Please email your shipping info & I will get your quote going. Thank You, Christine Sent from my iPhone using Forum Runner