GEN 1 radio has no sound

[dannvpicapart]

hey I have a 2012 raptor with nav and sony. I am getting no sound through the speakers at all. the radio turns on and goes through its function just no sound. I recently picked up this truck and it has never worked since I have owned it. I was able to sync my phone without any problem any help as to what this problem is. I changed out the body control module and had it programmed. still no love from the radio. any help would be great thanks

 

[Raptized]

So cd player, xm, blue tooth and aux work but just not fm/am or do you mean radio as in everything?

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[Aaron]

Have you tried doing a master reset? It's dumb, but if you haven't it might work.

 

[Raptized]

Have you tried doing a master reset? It's dumb, but if you haven't it might work.

I would be curious how to do that.

 

[Aaron]

How to Reset Microsoft SYNC In Your Vehicle

here you go!

 

[dannvpicapart]

sorry I can go into radio or cd or enev Bluetooth but there is no sound at all the head unit seems to be working fine I can even twist the volume control and it moves on the screen and says max volume but still no sound

 

[Raptized]

sorry I can go into radio or cd or enev Bluetooth but there is no sound at all the head unit seems to be working fine I can even twist the volume control and it moves on the screen and says max volume but still no sound

OK. My first step would be double checking for a sync system update in your menu.

Next step would be a removal of the negative battery connection for a minimum of 30 minutes to reset all computers.

Next step would be removal of the factory stereo and check if the power antenna is plugged in.

Still no luck would be replacement for me.

 

[dannvpicapart]

so i pulled out the factory amp and i think it has gotten wet before cause the connectors looked a little crusty. i ordered one from ford i guess we will see if that fixes it in 5-7 business days since I'm in vegas and it is coming from michigan thanks for all your help i will post again when it comes in and i install it. on a side note the module for the memory seat was also bad and looked crusty changed it out and now my seats and mirrors work!!!!!

 

[The Car Stereo Company]

did you check the fuse for the amp?

 

[dannvpicapart]

yeah all the fuses are good. I took apart the amp once it was out and the circuit board had some rust spots and mud on it. part should come in on the first and I wil report back