Problem with Fox 3.0

[Buzzard2]

Driver side front DSC adjustable, I am unable to adjust the high speed knob by hand when I put a small pair of channelocks on it I can turn it but it just spins never stops in the open or closed position. Called fox and spoke to a lady in the service division to say she was less than knowledgeable is a understatement. Everytime I asked her a question she had to ask someone else for an answer. The shock is still under warranty. My question if anybody knows can I just send in the Reservoir and still drive the truck? or do I need to park it for 2+ weeks until the Reservoir comes back? Fox is not real user friendly and am a little upset with them at the moment. I originally emailed them and they have not responded at all to the email the return process is a little cumbersome to put it mildly.

 

[B E N]

Who did you buy the shocks through? You might try emailing them and see if they will work with you.

 

[Booth9999]

Driver side front DSC adjustable, I am unable to adjust the high speed knob by hand when I put a small pair of channelocks on it I can turn it but it just spins never stops in the open or closed position. Called fox and spoke to a lady in the service division to say she was less than knowledgeable is a understatement. Everytime I asked her a question she had to ask someone else for an answer. The shock is still under warranty. My question if anybody knows can I just send in the Reservoir and still drive the truck? or do I need to park it for 2+ weeks until the Reservoir comes back? Fox is not real user friendly and am a little upset with them at the moment. I originally emailed them and they have not responded at all to the email the return process is a little cumbersome to put it mildly.

No you can’t drive it with the reservoir disconnected, it will not hold pressure. Also blend off the pressure before you disconnect the hose, also have the capabilities to recharge the nitrogen. I would have a shop do it.

 

[Buzzard2]

Bought it online so don’t think they could help. Don’t really want to remove the whole coil over but may have to this is going to be a real PIA.

 

[Gimmesand]

This is what i would do if I was in the situation. If I didn’t have a stock set of shocks to swap in temporarily while I sent that bad 3.0 in for service, I’d buy another shock and return the bad one. Ya it’s money out of your pocket for the time being but it would be the only way to get it squared away IF Fox doesn’t help you out.

 

[Canuck714]

If you are in "Sin City" Vegas has a bunch of off road shops that can service the shock.
Start calling around, or stopping by some Desert Fab, or race shops. Most will be able to service a 3.0 as long as they have the parts.

I have DSC as well, can move both clickers by hand. However, one of my shocks does not like to turn if I have the front end up off the ground and is at full droop.
DO NOT force it with channel locks, you will do more damage to the detentes that make it have the "click" feeling.

 

[Swarfworks]

Welcome to Fox. I have a set of those that I had on my ‘17. All the adjustments on the fronts froze up in less than a year. They are not know for their customer service.

I’ve got mine boxed up to send in for service. I won’t be sending them to Fox for service either. Along with the frozen up adjustments, one of the front spherical bearings is sloppy enough to clunk when hitting any bumps.

I’m having a hard time buying the live valve 3.0’s for my ‘19 because of these issues.

Anyway, good luck. You’ll have to remove the whole assembly and send it in. But while you’re at it, I’d send both sides in as the other won’t be far behind if it’s not frozen up.

 

[wasp1971]

Reviving this thread. I just put the Fox 3.0 dsc coilovers on my 13. The drivers side adjustment knob will not turn by hand and my truck sits 1/2" lower on the drivers side. I'm having some pretty serious buyers remorse.

 

[waveslayer]

I have the same issue on my 2018. I had my tuned by KDM since RPG wouldn't respond . Had them for 3 months back on the truck and can't turn my knows on the passenger side now. Super frustrating! I'm not too far from Fox, but paying 350 to 700 to remove the shocks is a PITA

My wife thinks I only have 3 guns

 

[Buzzard2]

Also contacted Fox and there customer service sucks!!