Power on board turn off…

[new raptor]

I have not seen how to shut it off. You have to turn it off each time you start the truck. If any one knows how to keep it off please let me know. Thanks.

 

[blwn]

Are you talking about the fan running?

 

[new raptor]

No it’s not under the seat it’s on the back left panel it looks like a air vent and it comes from there. I can turn it off but I have to do it every time I turn on the truck.

 

[Jred2255]

@blwn is right. There is a TSB for the fan on the pro power on board. Mine would run constantly too, dealer fixed it. Tell them service writer Bulletin # SSM 50167.

 

[new raptor]

Are you talking about the fan running?


View attachment 349220

Thanks took it in and ford had no idea this was out I had to tell them. It worked

 

[MrLiou168]

How is it that the public knows about TSBs and such before Ford does...?

 

[new raptor]

That’s exactly what I told them. They said we don’t do any ford scan and I said it’s not. But my service advisor called and said thank you for the info they had no idea but now they fixed it and it’s running great. Besides my fender was peeling they had to fix that still haven’t got the truck back I’ll get it back tomorrow

 

[Old-Raptor-guy]

How is it that the public knows about TSBs and such before Ford does...?

That is actually a pretty easy question to answer.

Most people would be shocked at the amount of information thrown at tech's these days. it is absolutely mind blowing really. If I were to print all the information published by FOMOCO on 2021 model vehicles. I am talking all service manuals, all recalls, all TSBs and all service messages the stack of paper would be approx 5 ft tall.

it is impossible to know everything in that amount of information, and the information grows daily. go back to the 2017 model year that has had 5 years of updates, reprints, recalls, TSBs, and the stack would be about 2 ft taller.

As humans we deal with what we need and don't really bother with what we don't. Having never worked on a vehicle with the pro-power on board option (yet) there is no real reason for me know this information.

The screen shot shown isn't a TSB but is a service message (might become a TSB later) of which probably about 100 are published weekly. average tech does not have time to read each one. Also the Ford system doesn't spit out technical info on a F350 when you are working on a F150 so again you have to need to information to get the information.

Service writers are NOT technicians and most don't know shit about vehicles, their job is to sell service/repairs so talking to one about technical info/repairs is normally a waste in futility.

Now that leads me to the other side of the coin, that would be what I call "the ingenuity of the stubborn American". (not necessarily an USA only thing, I just call it that)

Lets say you are a Medical Dr and you decide you want to remodel you bathroom. The simplest and possibly the most cost effective thing to do would be would be to all a flooring specialist and have them do what they do for a living and take care of the bathroom floor. BUT NO.............

There is a percentage of us the for what ever reason will research/learn and do it themselves. This used to involve going to the library but now is mostly internet.

The point to that little story is this, some of us enjoy finding/learning information outside of our daily wheel house.

When a tech or service writer goes home and has dinner they generally don't sit down and "research" more about vehicles. They need and escape also and "research" about what they need for their lives.

That is how the general public becomes aware of somethings before "professionals". I can do research and learn about new medical procedures that I bet my Dr. does not know about today.

Just last month my dishwasher broke, I have a pretty busy life (who doesn't really) and honesty logically I probably should have just went and bought a new one. But I wasn't raised that way and the dishwasher isn't very old. So i researched/learned, tested, diagnosed and fixed my dishwasher. Had to hand wash dishes for almost 4 weeks but I did save about $500, although it wasn't really about money. (also I never realized how much of a time saver a dishwasher is until a month of not having one.)

 

[MrLiou168]

I like it @Old-Raptor-guy, appreciate the insight. You are correct but service writers should have access to a current searchable database so that they don't look like fools in front of customers. This is not unique to Ford, BTW. And IMHO it should be required that they know what a basic tool set looks like.

The rest of it is the age-old choice between personal curiosity vs. opportunity cost. A MD's time is much better spend doing MD stuff, but not the best example IMO... medicine is still very subjective and I have yet to meet a MD that will make an absolute statement about a malady and a guaranteed fix. This is why I went the engineering route myself

 

[Old-Raptor-guy]

I like it @Old-Raptor-guy, appreciate the insight. You are correct but service writers should have access to a current searchable database so that they don't look like fools in front of customers. This is not unique to Ford, BTW. And IMHO it should be required that they know what a basic tool set looks like.

The rest of it is the age-old choice between personal curiosity vs. opportunity cost. A MD's time is much better spend doing MD stuff, but not the best example IMO... medicine is still very subjective and I have yet to meet a MD that will make an absolute statement about a malady and a guaranteed fix. This is why I went the engineering route myself

In a perfect world service writers would be as you describe. I have known quite a few in the last almost 40 years. They are almost always the same. They are salesman, and would be just as comfortable in the showroom or any other sales position.

They do have access to the data base, they just are not technical type people.

You are correct that it is not a Ford only issue. I am in the non-dealer side of things after almost 25 years at FOMOCO DEALER.
I have to stay on top of
Ford, gm, Chrysler, Toyota, Honda, Mazda, nissian, BMW, Volkswagen, Audi, Subaru

My automotive degree believe it or not was not on how to fix/repair vehicles (could train a monkey to replace parts). But it was on how to find/research the correct info to make the repair.

This was before the internet (hence the "Old" in my name).

Old dealership had a 40x40 room with shelves floor to ceiling, the shelves would occasionally buckle under the weight of all the service info. It was kept going back about 12 years (by that time the material was pretty hammered). New model year manuals would arrive and we would purge a section. TSBs were published every two weeks. By the end of the year there would be 24-26 issues, printed and delivered almost like a magazine. They would get passed around the shop for a couple days to review and then put in a 3 ring binder. Most years the TSBs would fill 3-4 binders.

I used the Dr analogy just to try and get away from vehicles as a different example.