Kauffman tire(they recently changed their name to Mavis Tire) is another story. I had to take my wife's old van there and drop it off because I was busy. They didn't tighten any of the lug nuts. My wife told me one day, the van has a weird shake to it. I went out and looked and the feont driver side only had 2 lug nuts and sheared off 3 studs and destroyed the rotor. I had literally just had the entire brake system replaced a couple weeks before. They fixed it and tried to give me a free oil change coupon. I told the manager where he could shove that coupon and haven't been back since.