j_satellitefactory
Member
Hey there Raptor Forum!
Picked up a CPO 17 Raptor two weeks ago from a dealer in Orange County Ca and my excitement when leaving the dealership has quickly turned to frustration.
Although it's 2 hours away from where I live, I knew leaving the dealership that I would need to go back to get a 2nd key programmed. So I brought the truck in on Wednesday and they programmed the key, all was good until Friday when I went to drive the truck again and the battery was dead.
After jumping the truck and getting it back on I noticed the Sync system looked different. The layout was totally different and many of the features were missing (Nav was gone, Camera's didn't work, AC info wasn't displaying temps or fan speed) and it looked like it was showing features for a totally different vehicle (there is a charge settings menu option that has an image of a car and shows an electric motor and EV charging info). Pics attached.
I don't know how to get the Sync system that is supposed to be on the truck back! I master reset the Sync system but that didn't work, I went into diagnostic mode and that didn't work, I saw online that disconnecting the battery for 5 minutes and reconnecting could bring it back but that also didn't work.
Has anyone ran into this issue and is there a way to self resolve this without having to take it in to Ford? Any help would be appreciated, thanks!
-J
Picked up a CPO 17 Raptor two weeks ago from a dealer in Orange County Ca and my excitement when leaving the dealership has quickly turned to frustration.
Although it's 2 hours away from where I live, I knew leaving the dealership that I would need to go back to get a 2nd key programmed. So I brought the truck in on Wednesday and they programmed the key, all was good until Friday when I went to drive the truck again and the battery was dead.
After jumping the truck and getting it back on I noticed the Sync system looked different. The layout was totally different and many of the features were missing (Nav was gone, Camera's didn't work, AC info wasn't displaying temps or fan speed) and it looked like it was showing features for a totally different vehicle (there is a charge settings menu option that has an image of a car and shows an electric motor and EV charging info). Pics attached.
I don't know how to get the Sync system that is supposed to be on the truck back! I master reset the Sync system but that didn't work, I went into diagnostic mode and that didn't work, I saw online that disconnecting the battery for 5 minutes and reconnecting could bring it back but that also didn't work.
Has anyone ran into this issue and is there a way to self resolve this without having to take it in to Ford? Any help would be appreciated, thanks!
-J