lka
Full Access Member
So I traded my 2014 raptor for a new one earlier in the year. I haven’t taken it off-road, been busy with work.
Last weekend I took the kids to my grandmas in the desert for her birthday. She lives on a dirt road. Was driving down the road and fishtailed around the corner, went to straighten out and it didn’t want to so I stopped. Didn’t hit anything and wasn’t really haulin ass. Anyways the damn TieRod bent pretty bad...
So I have it towed to the nearest dealership. They called me today and said it bent the tie rod and that caused a gear to go out in the steering box and the TieRod gashed the shock pretty good. So long story short it’s 4500.00 to fix the shit. He said it’s not covered under warranty (14k ish miles) he told me to call ford and gave me the number...
I called earlier and some rude dude said his computer was rebooting and to call back in a few hours.
Just called again and he was super rude, kept asking me how long I’ve had the issue, didn’t understand that it just broke, kept thinking it was the driveshaft for some reason (really bad language barrier.) I asked to talk to a manager and he kept telling me there was no point because there are (currently no programs that can assist me) then I demanded to talk to one many times, finally he agreed to see if he could find one, put me on hold, and hung up on me.
I buy 1-2 new fords a year for work and personal stuff and have never had issues like this. The 14 raptor rear end went out at like 60k and they took care of it with no issues. I didn’t even have to call and try to talk with someone from the “corporate number” lol.
Last weekend I took the kids to my grandmas in the desert for her birthday. She lives on a dirt road. Was driving down the road and fishtailed around the corner, went to straighten out and it didn’t want to so I stopped. Didn’t hit anything and wasn’t really haulin ass. Anyways the damn TieRod bent pretty bad...
So I have it towed to the nearest dealership. They called me today and said it bent the tie rod and that caused a gear to go out in the steering box and the TieRod gashed the shock pretty good. So long story short it’s 4500.00 to fix the shit. He said it’s not covered under warranty (14k ish miles) he told me to call ford and gave me the number...
I called earlier and some rude dude said his computer was rebooting and to call back in a few hours.
Just called again and he was super rude, kept asking me how long I’ve had the issue, didn’t understand that it just broke, kept thinking it was the driveshaft for some reason (really bad language barrier.) I asked to talk to a manager and he kept telling me there was no point because there are (currently no programs that can assist me) then I demanded to talk to one many times, finally he agreed to see if he could find one, put me on hold, and hung up on me.
I buy 1-2 new fords a year for work and personal stuff and have never had issues like this. The 14 raptor rear end went out at like 60k and they took care of it with no issues. I didn’t even have to call and try to talk with someone from the “corporate number” lol.
. I would call the insurance company and get a claim going. I don't see how Ford could warranty it. Pay your deductible and carry on....
