MBI, aftermarket warranty vs. factory ESP.
Disclaimer: I don’t like and will never be a geico customer.
I’ve had both factory and aftermarket extended warranties, not specifically MBI. They’re underwritten by different companies but typically use the same support model.
After a certain cost threshold, they require an “inspection”. At this inspection, your vehicle is gone over with a fine toothed comb and any excuse they can use to either not pay out, or not fully cover a repair, they take. Sounds familiar right? Like you’re taking your SVT or Ford Performance vehicle in for a major repair and Ford is looking for mods. However, just like in an insurance claim, the aftermarket providers can wait you out or attempt to wait you out. This is used as an incentive to convince you to either pay for the repair and not wait for the ‘approval’ - in this case, you pay, but the company hasn’t “approved” the repair, check your contract, you may forfeit coverage.
Sometimes your repair is cut and dry - the part just broke but you keep calling and finding your claim is ‘still under review’ or some other lame excuse. This will happen with a costly, or labor intensive repair. The carrier doesn’t want to pay out everything if they can avoid it or pay out anything. So, they may offer you a parts only coverage or 80% coverage or something similar. Whatever the offer, it’s likely to be profitable for them and expensive for your to navigate your way through arbitration or court.
They can work ok for inexpensive and routine type failures - auxiliary components like an AC compressor, P/S pump, etc. but if you throw a rod through the block or something, good luck.
As for Geico; and yes I realize times have changed but Mom was hauling us kids to/fro one day and she was rear ended by a knucklehead drunk who then took off. he was found, cited. both drivers insured by geico. They refused to pay out, actually told her they would not pay, and that she would have to take them to court. So she did. it was the better part of a year and she got a court date at court hearing their rep offered car repair, and some medical expenses as settlement. Mom was injured pretty good, the other car didn’t even slow and it was a 50mph hit. Although personal injury lawyers get a bad rap, this guy went off on the geico legal rep., and made it clear if they set foot in the court room it would be a lot more expensive. They called his non-bluff, case was heard and mom got paid, lawyer got paid, expenses paid, company ordered to notify all 3 credit agencies with an explanation, admonished by the judge, reported to the state (MD) insurance regulatory board with a recommendation for a fine, and we never got an explanation why they denied coverage. I realize all companies have horror stories and that this is not the most egregious, but I just can’t bring myself to reward companies exhibiting scumbag behavior I witness.